Pizza & Sandwiches Clerk

POSITION SUMMARY

A role in Dave’s Fresh Marketplace Pizza & Sandwiches department will include serving customers, preparing pizzas, paninis, and sandwiches. This role ensures a positive image by preparing quality foods and providing excellent customer service.

MINIMUM QUALIFICATIONS

·         Prior food service experience preferred, but not required

·         Must be 18 years of age or older

·         Must be comfortable with customer facing interactions

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

·         Ensuring that each customer receives outstanding customer service by providing a friendly environment – includes greeting and acknowledging customers, smiling, making eye contact, and all other components of customer service

·         Provide customers with consistent, high-quality pizza, sandwiches, and other items as needed

·         Accurately take customer orders, whether in-person or via phone call

·         Ensure a fresh, appealing display of products by keeping pizza board and cases clean and stocked

·         Maintain accurate signage

·         Ensures proper temperatures in all cases and on the board

·         Wrapping, pricing, and packing products per customer order

·         Has knowledge of weekly ad items, especially pizza & sandwich products

·         Awareness of food allergens; able to answer customer questions regarding food allergens

·         Prepare pizza, sandwiches, etc. with strict adherence to Dave’s Fresh Marketplace recipes and quality standards

·         Cutting gloves must be worn on non-cutting hand while cutting any product. This policy is mandatory

·         Cleaning of the department, equipment, and cases/pizza board

·         Assists Brick Oven Pizza Manager as needed

·         Notifies management of pricing discrepancies

·         Adherence to department-specific dress code policy

·         Complete all department logs as required

·         Completes all cleaning tasks as required

·         Strict adherence to all Food Safety & Sanitation procedures

·         Adhering to all Dave’s Fresh Marketplace policies, procedures, and practices including signing, pricing, and loss prevention

·         Performing other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

·         Effective customer service skills, ensuring customer satisfaction

·         Proper handling of equipment such as knives, scales, wrappers, compactors, garbage disposals, and hand trucks

·         Ability to examine food for freshness

·         Willingness to collaborate – must be able to work well in a team environment

·         Ability to learn basic knowledge of all products and recipes

·         Must be willing to participate in further training – I.E., food safety training

·         Understands and can communicate ingredient information to customers

·         Ability to provide/receive constructive feedback

·         Ability to multi-task, prioritize, and stay organized

·         Reliable and dependable; able to work a flexible schedule – including weekends

·         Must be able to work a minimum of 3 shifts per week

·         Ability to solve practical problems

·         Highly motivated – ability to successfully work in a fast-paced environment

PHYSICAL DEMANDS AND WORK ENVIRONMENT

·         Ability to lift up to 20 lbs. constantly, 25-50 lbs. occasionally

·         Standing and walking constantly

·         Pushing and pulling occasionally

·         Stooping occasionally

·         Reaching frequently

·         Handling frequently

·         Finger-use occasionally

·         Talking frequently

·         Hearing constantly

·         Good vision is constant

·         Exposure to extreme heat frequently – high heat exerted from the brick oven

·         Exposure to refrigerated conditions occasionally

·         May be exposed to various food allergens