Salesforce Administrator

Position:   Salesforce Administrator

Supervisor: Senior Manager – Salesforce Platform

Location:  Rosemont, IL

The Position:

The Salesforce Administrator at Culligan will play a critical role in maintaining, supporting, and enhancing the North America Salesforce ecosystem. This role is primarily ensuring that Salesforce remains stable, scalable, and aligned with platform governance across multiple business units.

A successful Salesforce Administrator will develop a strong understanding of Culligan’s cross‑functional business processes, troubleshoot system issues, ensure data quality, and implement enhancements that support operational efficiency. This role is essential in ensuring reliable platform performance, consistent configuration standards, and effective support for end users across our Corporate, Service, Direct, and Dealer organizations.

Responsibilities:

• Configure and maintain Salesforce Sales & Service Cloud components, including objects, page layouts, flows, record types, validation rules, reports, dashboards, and permission sets.
• Troubleshoot and resolve technical issues related to automation, integrations, API failures, platform events, data sync, and IFS (ERP) dependency errors.
• Provide Tier 2 and Tier 3 support for escalated incidents, including root‑cause analysis, documentation, and cross‑team resolution.
• Maintain data quality through imports, cleansing, deduplication, exception monitoring, and alignment with MDM standards.
• Build, optimize, and document Salesforce Flows according to COE best practices and DevOps guidelines.
• Support release management activities such as sandbox refresh planning, UAT coordination, change documentation, and deployment via Gearset.
• Manage assigned development and support tasks through Jira, following SDLC processes and updating backlog items with clear technical notes.
• Monitor support queues and ensure SLA targets are met; proactively identify recurring issues and recommend long‑term fixes.
• Collaborate with developers on complex customizations, integrations, and architecture‑level enhancements.
• Monitor system performance, usage patterns, and error logs to proactively identify and resolve issues before they impact users.
• Provide user support, answer process and system questions, and ensure proper usage of platform capabilities.
• Deliver end‑user training, create knowledge articles, and assist in communicating system changes or new functionality.
• Participate in intake and prioritization processes to evaluate requests and align enhancements with platform strategy and governance.

Requirements:

• Fast learner with strong analytical skills, curiosity, and attention to detail.
• Ability to troubleshoot issues in a complex environment with multiple systems and integrations.
• Clear written and verbal communication skills, with the ability to translate technical concepts for business users.
• Strong organizational skills, time management, and prioritization abilities.
• Comfortable working across diverse business units (Corporate, Service, Direct, Dealers, OEM).
• A collaborative, solutions‑oriented mindset with a focus on continuous improvement.

Must have:

• 4‑year degree in a related field, or equivalent experience.
• 3 years of hands‑on Salesforce Administration experience.
• Strong experience configuring Salesforce (Flows, validation rules, automation, object configuration, profiles/permission sets).
• Experience working with core Sales Cloud, Service Cloud and Communities Cloud features.
• Experience in environments with multiple business units and complex org structures.
• Strong Excel and Microsoft Office skills.
• Salesforce Administrator (ADM‑201) certification.
• Strong communication, documentation, and stakeholder‑facing skills.
• Ability and humility to learn Culligan’s business processes and navigate a complex organization.
• Integrity, accountability, and ownership mindset.
• Professional presence and the ability to work with senior leadership when needed.

Nice to have:

• Experience with Gearset or other DevOps/change management tools.
• Familiarity with ERP integrations.
• Additional Salesforce certifications (Advanced Admin, Platform App Builder, Service Cloud Consultant, Sales Cloud Consultant).
• Experience supporting Dealer/Franchise, Retail, or OEM business models.
• Exposure to SQL, analytics, or PowerBI.
• Ability to interpret technical specifications and produce user‑friendly documentation.
• Proactive approach to identifying platform improvements and recommending system enhancements.
• Availability and responsiveness to support users when issues arise.

Target Salary Range: $95,000 - 120,000 year.  Exact pay will be based on factors including, but not limited to relevant education, qualifications, experience, level, geographic location, and business and organizational needs.  Full-time positions are eligible for competitive benefits, including: paid time off, health, dental, vision, life, disability benefits and 401(k). 

Salary : $95,000 - $120,000