What are the responsibilities and job description for the Product Support Engineer position at Cullerton Group?
Cullerton Group has a new opportunity for a Product Support Engineer (Quality/Test Engineer 2). The work will be done onsite in Tucson, AZ. This is a long-term position that can lead to permanent employment with our client. Compensation is up to $37/hr full benefits (vision, dental, health insurance, 401k, and holiday pay).
Job Summary
The Product Support Engineer will support product quality, validation, and continuous improvement initiatives for advanced industrial and mining technologies. This role focuses on evaluating product issues, troubleshooting hardware and software systems, and supporting both internal teams and external customers. The engineer will collaborate globally to resolve technical challenges, improve system performance, and enhance customer satisfaction. This position offers a strong mix of technical problem-solving, customer interaction, and project coordination in a dynamic environment.
Key Responsibilities
• Support continuous product improvement efforts by evaluating defects and performance issues in production systems
• Troubleshoot and resolve hardware and software-related technical issues
• Provide technical support to external customers and internal stakeholders
• Collect, analyze, and synthesize data to identify root causes and recommend solutions
• Collaborate with global cross-functional teams to drive product quality and reliability improvements
Required Qualifications
• Bachelor’s degree preferred (Associate degree with relevant experience considered)
• 2–4 years of experience in product support, engineering, or technical roles in an industrial or production environment
• Strong problem-solving and analytical skills
• Experience with data gathering, analysis, and reporting
• Project management experience supporting technical initiatives
• Ability to communicate effectively across teams and stakeholders
Preferred Qualifications
• Experience in mining, heavy equipment, or industrial systems
• Field support or customer-facing technical experience
• Experience supporting both hardware and software systems
• Familiarity with continuous improvement or product validation processes
Why This Role?
This position offers an opportunity to contribute to meaningful engineering and product support work that impacts real-world industrial systems and customer operations. Cullerton Group provides a professional environment with growth potential and a strong partnership with our client.