What are the responsibilities and job description for the HVAC Customer Service & Dispatch Coordinator position at Crystal Heating and Cooling?
Pay: $20.00-$25.00 per hour, based on experience
Schedule: Monday-Friday, 7:30 AM-4:30 PM, with flexibility during peak seasons
We are a growing, established HVAC company seeking a highly organized HVAC Customer Service & Dispatch Coordinator to join our office operations team. This role is essential to keeping daily service operations running efficiently by managing customer communication, scheduling service appointments, and coordinating technician dispatch. You will serve as the primary connection between customers and field technicians, helping ensure exceptional service, efficient scheduling, and smooth day-to-day operations. This opportunity is ideal for someone who thrives in a fast-paced office environment, communicates professionally under pressure, and enjoys balancing customer support with operational coordination.
Why Work With Us
Apply today to join a company where your role directly impacts customer experience and operational success.
Candidates will be required to pass a background check and drug test upon being given a condition offer of employment
customer service, admin, administrative, support, customer support, client support, client services, answering phones, receptionist, coordinator, dispatcher, csr, customer rep, green company, high tech, energy efficiency, scheduler, appointment generator
Schedule: Monday-Friday, 7:30 AM-4:30 PM, with flexibility during peak seasons
We are a growing, established HVAC company seeking a highly organized HVAC Customer Service & Dispatch Coordinator to join our office operations team. This role is essential to keeping daily service operations running efficiently by managing customer communication, scheduling service appointments, and coordinating technician dispatch. You will serve as the primary connection between customers and field technicians, helping ensure exceptional service, efficient scheduling, and smooth day-to-day operations. This opportunity is ideal for someone who thrives in a fast-paced office environment, communicates professionally under pressure, and enjoys balancing customer support with operational coordination.
Why Work With Us
- Competitive hourly pay based on experience
- Stable, year-round employment
- Monday-Friday schedule
- Supportive team-focused environment
- Growth opportunities into operations, dispatch leadership, or office management
- Established company with long-term career potential
- Answer inbound customer calls, schedule service appointments, and assist with service-related inquiries
- Coordinate daily dispatch scheduling based on technician availability, service area, and job urgency
- Monitor technician schedules throughout the day and adjust appointments as needed
- Communicate real-time updates between customers and field staff
- Handle customer concerns professionally while maintaining strong customer satisfaction
- Resolve scheduling conflicts, urgent requests, and service delays efficiently
- Maintain accurate scheduling, customer, and service records
- Support office operations while contributing to overall team efficiency
- 2 years of customer service, dispatch, scheduling, or administrative experience
- Strong communication and conflict resolution skills
- Ability to multitask in a fast-paced, high-volume environment
- Excellent organizational and problem-solving abilities
- Experience with dispatch software, CRM platforms, or scheduling systems preferred
- Professional, team-oriented mindset
Apply today to join a company where your role directly impacts customer experience and operational success.
Candidates will be required to pass a background check and drug test upon being given a condition offer of employment
customer service, admin, administrative, support, customer support, client support, client services, answering phones, receptionist, coordinator, dispatcher, csr, customer rep, green company, high tech, energy efficiency, scheduler, appointment generator
Salary : $20 - $25