Social Media Community Manager

Our client in the CPG industry is looking for a Social Media Community Manager.

High-level details:
- Hours/week: 40
- Equipment: client will provide (likely a PC)
- Hybrid details: onsite in their western suburbs office 2-3 days/week

What makes this role exciting:
This company is building a new era of growth marketing, and social media plays a huge role in how they connect with consumers. As their Social Media Community Manager, you will be the voice behind the brands, helping create meaningful interactions, build loyal communities, and turn social conversations into valuable brand insights.

This is an exciting opportunity to join a newly evolving Growth Marketing team and work alongside a talented group of content creators, influencer marketers, designers, and brand leaders. If you're someone who loves social media, understands online culture, and knows how to engage authentically with consumers, their team would love to meet you.

What You'll Do:
- Oversee day-to-day engagement across multiple CPG brands, helping ensure every interaction feels timely, human, and true to the brand
- Manage and respond to comments, direct messages, mentions, tags, and consumer questions across platforms including Instagram, TikTok, and Facebook.
- Join relevant conversations proactively and identify opportunities for brands to participate authentically.
- Serve as the voice of the brand while adapting tone and messaging to fit different audiences and platforms.
- Partner closely with content creators to uncover trends, community insights, and opportunities for reactive or community-inspired content.
- Escalate product concerns, customer issues, legal sensitivities, and reputational risks to the appropriate internal teams.
- Track consumer sentiment, recurring questions, feedback, and emerging themes that can help inform content and marketing strategies.
- Support engagement during product launches, campaigns, seasonal moments, and trending cultural conversations.
- Help maintain response guidelines, community management best practices, and brand voice standards.
- Share regular reporting and insights on engagement trends and community performance.

The ideal candidate:
- 2-4 years of experience in social media community management, social engagement, customer care, or social media marketing.
- Strong written communication skills with the ability to adapt your voice across brands and situations.
- Experience managing conversations across social platforms and balancing responsiveness with sound judgment.
- Strong organizational skills and the ability to manage multiple priorities simultaneously.
- Comfort working cross-functionally with creative, brand, legal, consumer affairs, and agency partners.

Bonus Points For:
- Experience in food, consumer packaged goods (CPG), retail, lifestyle, or entertainment brands.
-Experience using social listening and community management tools such as Brandwatch.
- Experience managing multiple brand communities or high-volume social engagement environments.

Who You Are:
- You genuinely enjoy interacting with people online and building communities.
- You understand internet culture, trends, memes, and how brands can participate authentically.
- You're thoughtful, quick on your feet, and know how to navigate both opportunities and challenges in social conversations.
- You balance creativity with good judgment.
- You're curious about consumer behavior and enjoy turning social interactions into actionable insights.
- You're comfortable working in a fast-moving environment where priorities can evolve.

Your Team:
You'll report to the Director of Content Growth & Strategy and join a collaborative social and content team that includes:
- Social content creators
- Influencer marketing specialists
- Designers
- Growth marketing leaders
- Cross-functional brand and consumer experience partners

In this position, you may have access to client or customer systems, confidential and/or proprietary information or data. This position is onsite and requires you to work closely with other individuals in a collaborative team environment.

Benefits

 

Email Your Resume In Word To
Andrew.Shores@jobalert.creativecircle.com
Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply.
Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : AS35-1991222L038 -- in the email subject line for your application to be considered.
Andrew Shores - Recruitment Strategist

For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States.This is a new role.

This job was first posted by Creative Circle on 07/05/2026 and applications will be accepted on an ongoing basis until the position is filled or closed.

Everforth Creative Circle is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results.  Everforth Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. Anthem / Blue Cross Blue Shield creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Creative Circle.

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