What are the responsibilities and job description for the Refrigeration Field Service Technician position at Crawford Thomas Recruiting?
Our client is a leading provider of commercial refrigeration and food equipment services and sales throughout New England, seeks to add a Refrigeration Field Service Technician to help lead the company through an exciting phase of growth. Established in 1991 a family owned-operated business and headquartered in Norwood, MA. Our client has a long history of above-market growth driven by strong customer loyalty, a dedicated and thoughtful management team, and an industry leading reputation for quality service.
Total Compensation: $70,000.00 - $120,000.00 per year based on experience
Responsibilities
Travel to client sites to diagnose and repair refrigeration and ice machine equipment Ensure clear and accurate work orders for all customer services Coordinate with the Parts Department for parts identification and ordering Ensure timely and professional installation of ordered parts Keep the service truck tidy and maintain an organized inventory of parts and tools Identify service challenges, gather relevant data, and formulate effective solutions Collaborate with manufacturers for equipment diagnosis when required Offer top-tier service and clearly communicate service requirements to customers Advocate for and suggest additional JWS services to customers as appropriate Physical requirements: Role involves physical activity, including walking, standing, driving, sitting, squatting, kneeling, reaching overhead, bending, twisting, and turning for the better part of an 8-hour workday. Additionally, candidates should be prepared for windshield time, which involves driving between client locations to perform service visits
Qualifications Proficiency in using hand tools EPA certification and a strong emphasis on safety Ability to climb stairs and ladders Adept at multitasking and adapting to varying tasks Emphasis on customer understanding and satisfaction High School diploma or GED and a valid driver’s license Ability to lift and carry items weighing up to 75 pounds Independent worker and effective team collaborator Demonstrated ability to complete assignments with little to no supervision Previous experience in gas, electric, plumbing, and/or steam repairs is an asset Minimum of 5 years of experience in refrigeration/ice machine equipment repair or a related field Strong organizational skills and a proactive, team-oriented mindset Physical capability to undertake tasks requiring walking, standing, driving, sitting, squatting, kneeling, reaching, bending, twisting, and turning for up to 8 hours
Benefits: Attractive compensation package with periodic reviews, bonuses, and increments Very competitive 401k with a 4% Safe Harbor Match Comprehensive Health Benefits: Medical, Dental (FREE), Vision, and HSA Ready-to-Go Company Vehicles: Equipped with all necessary tools and equipment. Flexible On-call: Infrequent on-call schedules and plentiful OT opportunities with incentive pay Career Growth: Paid training, tuition assistance, and numerous advancement opportunities Mentoring Incentives: Earn extra by mentoring through our Experienced Training Program Life & Disability Insurance for your peace of mind Benefit from our company-wide Bonus incentive program with quarterly payouts Enjoy 9 company-funded holidays along with generous PTO Robust career progression opportunities Referral bonuses for expanding the JWS family Vast training and professional development prospects Tuition reimbursement and individual developmental plans for continual growth ,
Total Compensation: $70,000.00 - $120,000.00 per year based on experience
Responsibilities
Travel to client sites to diagnose and repair refrigeration and ice machine equipment Ensure clear and accurate work orders for all customer services Coordinate with the Parts Department for parts identification and ordering Ensure timely and professional installation of ordered parts Keep the service truck tidy and maintain an organized inventory of parts and tools Identify service challenges, gather relevant data, and formulate effective solutions Collaborate with manufacturers for equipment diagnosis when required Offer top-tier service and clearly communicate service requirements to customers Advocate for and suggest additional JWS services to customers as appropriate Physical requirements: Role involves physical activity, including walking, standing, driving, sitting, squatting, kneeling, reaching overhead, bending, twisting, and turning for the better part of an 8-hour workday. Additionally, candidates should be prepared for windshield time, which involves driving between client locations to perform service visits
Qualifications Proficiency in using hand tools EPA certification and a strong emphasis on safety Ability to climb stairs and ladders Adept at multitasking and adapting to varying tasks Emphasis on customer understanding and satisfaction High School diploma or GED and a valid driver’s license Ability to lift and carry items weighing up to 75 pounds Independent worker and effective team collaborator Demonstrated ability to complete assignments with little to no supervision Previous experience in gas, electric, plumbing, and/or steam repairs is an asset Minimum of 5 years of experience in refrigeration/ice machine equipment repair or a related field Strong organizational skills and a proactive, team-oriented mindset Physical capability to undertake tasks requiring walking, standing, driving, sitting, squatting, kneeling, reaching, bending, twisting, and turning for up to 8 hours
Benefits: Attractive compensation package with periodic reviews, bonuses, and increments Very competitive 401k with a 4% Safe Harbor Match Comprehensive Health Benefits: Medical, Dental (FREE), Vision, and HSA Ready-to-Go Company Vehicles: Equipped with all necessary tools and equipment. Flexible On-call: Infrequent on-call schedules and plentiful OT opportunities with incentive pay Career Growth: Paid training, tuition assistance, and numerous advancement opportunities Mentoring Incentives: Earn extra by mentoring through our Experienced Training Program Life & Disability Insurance for your peace of mind Benefit from our company-wide Bonus incentive program with quarterly payouts Enjoy 9 company-funded holidays along with generous PTO Robust career progression opportunities Referral bonuses for expanding the JWS family Vast training and professional development prospects Tuition reimbursement and individual developmental plans for continual growth ,
Salary : $70,000 - $120,000