What are the responsibilities and job description for the Residential Outreach Representative position at CPI Strategies?
CPI Strategies, a leading sales and development firm, is hiring a Residential Outreach Representative to connect Jackson with AT&T Fiber's dependable high-speed internet. The Residential Outreach Representative walks our customers through all things AT&T Fiber and handles sales conversations about how better connectivity supports work, school, streaming, and everyday digital life.
As a Residential Outreach Representative, you will educate customers personally who are curious about better internet and guide them toward fiber-optic solutions that fit their homes. The Residential Outreach Representative will then build sales relationships, explain AT&T Fiber plans with honesty and simplicity, and oversee enrollments from initial sales interest to active service. Every Residential Outreach Representative contributes to overall sales growth by helping customers find internet solutions that support their daily lives.
Responsibilities of the Residential Outreach Representative
- Engage customers through sales conversations that introduce AT&T Fiber’s high-speed internet as a solution for modern home connectivity.
- Recommend the most suitable AT&T Fiber speed tiers by evaluating each household’s streaming, remote-work, gaming, and entertainment habits.
- Highlight AT&T Fiber’s symmetrical speeds, reliability, and whole-home Wi-Fi performance to support value-driven purchase decisions.
- Guide customers through enrollment, plan selection, and activation steps to ensure a smooth and supportive AT&T Fiber onboarding experience.
- Participate in ongoing Residential Outreach Representative training designed to strengthen communication and sales effectiveness.
- Follow up with interested customers to answer questions, reinforce sales benefits, and move them closer to completing their AT&T Fiber order.
- Track sales activity, customer interactions, and outreach progress to meet performance goals and contribute to AT&T Fiber’s overall growth.
- Collaborate with fellow Residential Outreach Representative team members to support outreach efforts and sales objectives.
Qualifications of a Residential Outreach Representative
- A high school diploma or GED is preferred.
- Experience in customer service or sales is a plus, but not required.
- Shows patience during sales conversations about connectivity needs.
- Listens actively to uncover sales opportunities for AT&T Fiber upgrades.
- Works well independently while representing AT&T Fiber.
- Motivated to grow professionally as a Residential Outreach Representative.
- Strong communication skills and a customer-focused mindset.
If you're looking for an opportunity to build communication skills, gain hands-on sales experience, and help residents discover better internet solutions, apply today to become a Residential Outreach Representative. Successful Residential Outreach Representative team members combine outreach, customer engagement, and sales skills to support AT&T Fiber's continued growth throughout Jackson.
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- Employee discount
- Professional development assistance
Work Location: In person
Salary : $55,000 - $65,000