Quality Assurance Tier I Supervisor

Join the Covered California team!

Are you a skilled leader with a passion for quality assurance and customer service? The Supervising Program Technician III (SPT III), Quality Assurance Supervisor, at Covered California offers an exciting opportunity to lead a team of Program Technician IIIs in monitoring and improving service delivery within our call center environment. In this role, you will apply your expertise in quality assurance, policy implementation, and team management to ensure exceptional service for our customers while fostering a positive, high-performing work culture. If you have a proven ability to lead teams, manage multiple projects, and leverage technology to support operational excellence, this position invites you to make a meaningful impact and grow your career in a fast-paced, mission-driven environment.

At Covered California, we recognize our employees are our most valuable asset. We have a variety of career fields that help make a difference in the lives of Californians, and we’re looking for talented and enthusiastic individuals to join our team! Learn more about why you should join the Service Center Division.

Salary: $4,977.00 - $6,237.00 per Month

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Application Deadline: 6/5/2026 @ 11:59 pm PST

Required Documents: Application and Statement of Qualifications (SOQ)

Qualifications We’re Looking For:

• Proven expertise in Quality Assurance and Customer Service programs, with an emphasis on experience in a call center environment, including monitoring and improving service delivery standards.
• Demonstrated ability to review, interpret, and implement organizational policies and procedures, ensuring compliance and alignment with business objectives.
• Experience leading teams, including addressing performance issues constructively and fostering a culture of recognition and positive reinforcement.
• Skills in planning, organizing, and prioritizing workloads, with the ability to manage multiple projects and deadlines in a fast-paced environment.
• Proficient computer skills, including experience using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc.) and other relevant software to support operational needs.

Minimum Qualifications for Supervising Program Technician III: CalHR

Employee Benefits:

Covered California provides incredible benefits for our employees, including healthcare, retirement and savings, work-life services, leave benefits, and work-life balance. To learn more, visit https://hbex.coveredca.com/careers/benefits/.

Note:

• To apply to this position, review this advertisement and complete your application via CalCareers at: CalCareers
• Please send any questions regarding the application process and/or position to Careers@covered.ca.gov
• New to state civil service, employees are typically hired at the minimum of the salary range