Quality Assurance Supervisor

POSITION SUMMARY

The Quality Assurance Supervisor is responsible for supervising day-to-day quality assurance activities to ensure compliance with company food safety programs, regulatory requirements, and customer specifications. This role provides on-site leadership, oversight, and verification of QA programs, supports plant operations in real time, and ensures timely review, communication, and follow-up of quality data.

The QA Supervisor serves as a working supervisor, balancing hands-on QA responsibilities with oversight of programs, documentation, and cross-functional coordination.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Quality & Food Safety Oversight

• Supervise daily QA activities across pre-process, in-process, and finished product stages.
• Ensure accurate and timely testing, documentation, review, and reporting of quality and food safety data.
• Review and approve Certificates of Analysis (COAs) for outbound shipments.
• Communicating critical quality or food safety concerns immediately to plant leadership and relevant teams.
• Support compliance with SQF, HACCP, GMPs, allergen controls, and company food safety programs.

Program Ownership & Verification

• Own the review, verification, communication, and escalation of key QA programs, including:
• Pest control reports and follow-up
• Internal monthly GMP and food safety audit
• Environmental monitoring
• Microbiological sampling
• Magnet and Metal detector test and calibration 
• Gluten, organic and Kosher programs
• Coordinate with third-party service providers and ensure issues are documented, corrected, and closed.
• Escalate questionable or inaccurate data promptly and ensure resolution without delay.
• Conduct daily and monthly QA management meetings to review operational performance, quality metrics, and team priorities

Leadership & On-Site Coverage

• Provide consistent on-site QA supervision during core operational hours.
• Support production teams with real-time QA guidance and issue resolution.
• Ensure QA coverage supports plant operations, audits, and customer requirements.
• Serve as a point of contact for quality-related questions during assigned shifts.

Audits, Documentation & Continuous Improvement

• Conduct and/or support internal audits and third-party audits.
• Internal Audit report needs to be documented and communicated with the team in a timely manner.
• Review logs, records, and schedules to verify calibrations, inspections, and preventive maintenance are completed as required.
• Assist with CAPAs, root cause investigations, and corrective actions.
• Support continuous improvement initiatives related to quality and food safety.

Cross-Functional Collaboration

• Work closely with Operations, Sales, Maintenance, and Sanitation.
• Support customer inquiries, complaints, and investigations.
• Review supplier documentation to ensure regulatory and specification compliance.

Administrative Responsibilities

• Ensure daily, weekly, and monthly QA documentation is completed accurately and on time.
• Order and maintain QC supplies and lab materials .
• Perform other related duties as assigned.

Annual Quality Program Oversight

·        Conduct and participate in annual QA program reviews, including:

o   HACCP plan review and updates

o   Mock recalls and traceability exercises

o   Glass and brittle registry inspections

·        Ensure all findings from annual reviews are documented, communicated, and addressed in a timely manner.

SUPERVISORY RESPONSIBILITIES

• May provide functional supervision or direction to QA staff or technicians.
• Supports training, coaching, and development of QA team members.
• Ensures adherence to QA procedures and professional standards.

WORK SCHEDULE & AVAILABILITY

• This position is salaried and requires consistent on-site presence to support operations.
• Occasional schedule flexibility may be permitted with prior approval; however, regular remote work is not a standard function of this role.
• Work hours may extend as needed to support production, audits, investigations, or urgent quality issues.