What are the responsibilities and job description for the Hotel Guest Service Agent position at Courtyard by Marriott?
*Overview* We are seeking a dedicated Hotel Front Desk Clerk to join our team. The ideal candidate will have a passion for hospitality and providing exceptional customer service in a hotel setting. *Responsibilities* - Greet guests upon arrival and provide them with information about hotel services - Check guests in and out efficiently, ensuring all necessary information is obtained - Handle guest inquiries and resolve any issues promptly and professionally - Manage reservations and ensure accurate booking information - Assist guests with luggage and transportation arrangements - Maintain a clean and organized front desk area - Collaborate with other hotel staff to ensure guest satisfaction *Qualifications* - Previous experience in the hospitality industry is preferred - Strong customer service skills with a friendly and professional demeanor - Excellent communication skills, both verbal and written - Ability to multitask and work efficiently in a fast-paced environment - Knowledge of hotel management software is a plus - Multilingual or bilingual abilities are advantageous for interacting with diverse guests - Familiarity with guest relations, guest services, and phone etiquette is beneficial
Job Types: Full-time, Part-time
Pay: $14.00 - $16.00 per hour
Experience:
- Hotel experience: 1 year (Required)
Work Location: In person
Salary : $14 - $16