What are the responsibilities and job description for the Front Receptionist Clerk position at COUNTY OF BROWN?
JOB REQUIREMENTS: Performs receptionist and general clerical work under
basic supervision, while also exercising independent judgment and
critical thinking in transactions with the public. Responsible for
answering and redirecting incoming calls, requiring familiarity with
multiple departmental programs, operations and staff at the Brown County
Community Treatment Center which includes the Nicolet Psychiatric
Hospital, CTC Outpatient Clinic, Bayshore Village Nursing Home and
Bayhaven CBRF. Responsible for various cash transactions, record
keeping, receiving the public and providing general customer service and
staff assistance. Performs varied and increasingly responsible clerical
work and specialized clerical functions calling for familiarity with
Health and Human Services Department regulations and procedures.
Essential Duties Maintain the confidential nature of client and business
information, records and documents per departmental standards and
State/Federal confidentiality laws. Answer incoming phone calls and
inquiries of a general, non-restricted nature or refers inquiries to the
proper official or department. Receive and relay messages to proper
department or employee, either in paper or electronic format depending
upon the guidelines provided. Acknowledge and greet clients/visitors as
they arrive, directing them and providing information. Notify
appropriate staff person when a client/visitor has arrived and/or is
waiting for an appointment. Maintain a professional and friendly
demeanor with all internal and external customers, clients and staff
members. Receive payments, issue receipts and account for monies
handled. Obtains information from public, clients and/or staff members
for completion of forms, documents, etc. Maintain computer information
system(s). Monitor video camera and informs department manager of any
issues or concerns. Develop and maintains files according to
departmental standards. Prepare office for business and closes office
when applicable. Assists with various projects and programs as needed.
Maintains a clean, safe and organized working environment. Attends
in-service training and meetings, as required and necessary to carry out
responsibilities of the position. Greet walk-in clientele and assist
them as necessary. Performs specialized clerical assignments executed
with minimal supervision. Performs data entry functions into various
departmental databases and documents. Assists departmental staff with
clerical needs such as faxing, copying, and printing. Sorts and
distributes department mail and correspondences. Responsible for
accurate handling, documentation, and reconciliation of resident trust
funds in compliance with regulatory and organizational policies. Assists
with management of petty cash accounts, ensuring proper documentation
and reconciliation of expenditures. Performs related functions as
assigned. PHYSICAL DEMANDS: While performing the duties of this job, the
employee will be exposed to normal office conditions and usual office
equipment such as telephone, personal computer, printers/copiers,
reports and files. Lifting 20 pounds maximum with frequent lifting
and/or carrying of objects weighing up to 10 pounds. Extended periods of
sitting; intermittent standing and walking. Using hand(s) for single
grasping, fine manipulation, pushing and pulling, and operating
controls. Frequent bending, twisting, squatting; occasional reaching.
Communicating verbally in a clear manner. Distinguishing sounds at
various frequencies and volumes. Distinguishing people, objects and
written materials at varied distances under a variety of light
conditions. This position description should not be interpreted as all
inclusive. It is intended to identify the major responsibilities and
requirements of this job. The incumbents may be requested to perform
job-related responsibilities and tasks other than those stated in this
description. Brown County s an E-Verify employer. Click the links below
for more information.
https://www.browncountywi.gov/i/f/files/Human-Resources/E-Verify Participation Poster(1).pdf
(Download PDF reader)
https://www.browncountywi.gov/i/f/files/Human-Resources/IER Right to Work Poster.pdf
(Download PDF reader) \*\*\*\*\* OTHER EXPERIENCE AND QUALIFICATIONS:
Excellent phone etiquette. Ability to thrive at work with minimal
supervision and to exercise good, independent judgment. Ability to work
a flexible schedule. Proficiency in Microsoft Office programs (MS Office
Word, Excel, Outlook). Ability to operate a variety of standard office
equipment such as computers, calculators, copiers, fax machines, etc.
Typing speed of 40 net words per minute or greater. Strong written and
verbal communication skills. Ability to print and write legibly. Ability
to understand and carry out oral and written instructions. Ability to
establish and maintain effective working relationships with staff and
the public. Ability to work the required hours of the position.
\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
https://www.governmentjobs.com/careers/browncounty
basic supervision, while also exercising independent judgment and
critical thinking in transactions with the public. Responsible for
answering and redirecting incoming calls, requiring familiarity with
multiple departmental programs, operations and staff at the Brown County
Community Treatment Center which includes the Nicolet Psychiatric
Hospital, CTC Outpatient Clinic, Bayshore Village Nursing Home and
Bayhaven CBRF. Responsible for various cash transactions, record
keeping, receiving the public and providing general customer service and
staff assistance. Performs varied and increasingly responsible clerical
work and specialized clerical functions calling for familiarity with
Health and Human Services Department regulations and procedures.
Essential Duties Maintain the confidential nature of client and business
information, records and documents per departmental standards and
State/Federal confidentiality laws. Answer incoming phone calls and
inquiries of a general, non-restricted nature or refers inquiries to the
proper official or department. Receive and relay messages to proper
department or employee, either in paper or electronic format depending
upon the guidelines provided. Acknowledge and greet clients/visitors as
they arrive, directing them and providing information. Notify
appropriate staff person when a client/visitor has arrived and/or is
waiting for an appointment. Maintain a professional and friendly
demeanor with all internal and external customers, clients and staff
members. Receive payments, issue receipts and account for monies
handled. Obtains information from public, clients and/or staff members
for completion of forms, documents, etc. Maintain computer information
system(s). Monitor video camera and informs department manager of any
issues or concerns. Develop and maintains files according to
departmental standards. Prepare office for business and closes office
when applicable. Assists with various projects and programs as needed.
Maintains a clean, safe and organized working environment. Attends
in-service training and meetings, as required and necessary to carry out
responsibilities of the position. Greet walk-in clientele and assist
them as necessary. Performs specialized clerical assignments executed
with minimal supervision. Performs data entry functions into various
departmental databases and documents. Assists departmental staff with
clerical needs such as faxing, copying, and printing. Sorts and
distributes department mail and correspondences. Responsible for
accurate handling, documentation, and reconciliation of resident trust
funds in compliance with regulatory and organizational policies. Assists
with management of petty cash accounts, ensuring proper documentation
and reconciliation of expenditures. Performs related functions as
assigned. PHYSICAL DEMANDS: While performing the duties of this job, the
employee will be exposed to normal office conditions and usual office
equipment such as telephone, personal computer, printers/copiers,
reports and files. Lifting 20 pounds maximum with frequent lifting
and/or carrying of objects weighing up to 10 pounds. Extended periods of
sitting; intermittent standing and walking. Using hand(s) for single
grasping, fine manipulation, pushing and pulling, and operating
controls. Frequent bending, twisting, squatting; occasional reaching.
Communicating verbally in a clear manner. Distinguishing sounds at
various frequencies and volumes. Distinguishing people, objects and
written materials at varied distances under a variety of light
conditions. This position description should not be interpreted as all
inclusive. It is intended to identify the major responsibilities and
requirements of this job. The incumbents may be requested to perform
job-related responsibilities and tasks other than those stated in this
description. Brown County s an E-Verify employer. Click the links below
for more information.
https://www.browncountywi.gov/i/f/files/Human-Resources/E-Verify Participation Poster(1).pdf
(Download PDF reader)
https://www.browncountywi.gov/i/f/files/Human-Resources/IER Right to Work Poster.pdf
(Download PDF reader) \*\*\*\*\* OTHER EXPERIENCE AND QUALIFICATIONS:
Excellent phone etiquette. Ability to thrive at work with minimal
supervision and to exercise good, independent judgment. Ability to work
a flexible schedule. Proficiency in Microsoft Office programs (MS Office
Word, Excel, Outlook). Ability to operate a variety of standard office
equipment such as computers, calculators, copiers, fax machines, etc.
Typing speed of 40 net words per minute or greater. Strong written and
verbal communication skills. Ability to print and write legibly. Ability
to understand and carry out oral and written instructions. Ability to
establish and maintain effective working relationships with staff and
the public. Ability to work the required hours of the position.
\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
https://www.governmentjobs.com/careers/browncounty