What are the responsibilities and job description for the Front Receptionist Clerk position at Brown County, WI?
Job Summary
Performs receptionist and general clerical work under basic supervision, while also exercising independent judgment and critical thinking in transactions with the public. Responsible for answering and redirecting incoming calls, requiring familiarity with multiple departmental programs, operations and staff at the Brown County Community Treatment Center which includes the Nicolet Psychiatric Hospital, CTC Outpatient Clinic, Bayshore Village Nursing Home and Bayhaven CBRF. Responsible for various cash transactions, record keeping, receiving the public and providing general customer service and staff assistance. Performs varied and increasingly responsible clerical work and specialized clerical functions calling for familiarity with Health and Human Services Department regulations and procedures.
Essential Duties
Maintain the confidential nature of client and business information, records and documents per departmental standards and State/Federal confidentiality laws.
Answer incoming phone calls and inquiries of a general, non-restricted nature or refers inquiries to the proper official or department.
Receive and relay messages to proper department or employee, either in paper or electronic format depending upon the guidelines provided.
Acknowledge and greet clients/visitors as they arrive, directing them and providing information. Notify appropriate staff person when a client/visitor has arrived and/or is waiting for an appointment.
Maintain a professional and friendly demeanor with all internal and external customers, clients and staff members.
Receive payments, issue receipts and account for monies handled.
Obtains information from public, clients and/or staff members for completion of forms, documents, etc.
Maintain computer information system(s).
Monitor video camera and informs department manager of any issues or concerns.
Develop and maintains files according to departmental standards.
Prepare office for business and closes office when applicable.
Assists with various projects and programs as needed.
Maintains a clean, safe and organized working environment.
Attends in-service training and meetings, as required and necessary to carry out responsibilities of the position.
Greet walk-in clientele and assist them as necessary.
Performs specialized clerical assignments executed with minimal supervision.
Performs data entry functions into various departmental databases and documents.
Assists departmental staff with clerical needs such as faxing, copying, and printing.
Sorts and distributes department mail and correspondences.
Responsible for accurate handling, documentation, and reconciliation of resident trust funds in compliance with regulatory and organizational policies.
Assists with management of petty cash accounts, ensuring proper documentation and reconciliation of expenditures.
Performs related functions as assigned.
Minimum Qualifications Required
Must be at least 18 years old.
High School Diploma or equivalent (GED) preferred, plus one year of relevant office experience; or any equivalent combination of education, training and experience which provides the necessary knowledge, skills and abilities.
Knowledge, Skills & Abilities
Excellent phone etiquette.
Ability to thrive at work with minimal supervision and to exercise good, independent judgment.
Ability to work a flexible schedule.
Proficiency in Microsoft Office programs (MS Office – Word, Excel, Outlook).
Ability to operate a variety of standard office equipment such as computers, calculators, copiers, fax machines, etc.
Typing speed of 40 net words per minute or greater.
Strong written and verbal communication skills.
Ability to print and write legibly.
Ability to understand and carry out oral and written instructions.
Ability to establish and maintain effective working relationships with staff and the public.
Ability to work the required hours of the position.
PHYSICAL DEMANDS:
While performing the duties of this job, the employee will be exposed to normal office conditions and usual office equipment such as telephone, personal computer, printers/copiers, reports and files.
Lifting 20 pounds maximum with frequent lifting and/or carrying of objects weighing up to 10 pounds.
Extended periods of sitting; intermittent standing and walking.
Using hand(s) for single grasping, fine manipulation, pushing and pulling, and operating controls.
Frequent bending, twisting, squatting; occasional reaching.
Communicating verbally in a clear manner.
Distinguishing sounds at various frequencies and volumes.
Distinguishing people, objects and written materials at varied distances under a variety of light conditions.
This position description should not be interpreted as all inclusive. It is intended to identify the major responsibilities and requirements of this job. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description.
Brown County is an E-Verify employer. Click the links below for more information.
https://www.browncountywi.gov/i/f/files/Human-Resources/E-Verify Participation Poster(1).pdf (Download PDF reader)
https://www.browncountywi.gov/i/f/files/Human-Resources/IER Right to Work Poster.pdf (Download PDF reader)