What are the responsibilities and job description for the Front Desk Agent position at Country Inns & Suites?
The Country Inn & Suites by Radisson - Dunn is currently searching for remarkable Associates. We offer an award-winning culture and a unique environment that empowers our team to exceed guests' expectations and make a distinct difference in people's lives. Our ideal candidates will be engaged, authentic, and prepared to operate a best-in-class hotel. This is an exceptional opportunity for a candidate with a great attitude to join a winning team!
As a Front Desk Guest Service Representative, you will be responsible for delivering a high level of customer service on a regular basis ensuring that we meet and exceed our guests’ expectations. Candidates with a great smile, big personality, excellent service skills and a desire to grow within the company are highly desired. Front Desk Guest Service Representative duties will include but not limited to:
· Providing that critical first impression to our guests and have a natural passion for delivering exceptional service.
· Welcome and serve guests in person and over the phone every day.
· Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.
· Follow-up on all guest surveys, reviews, and complaints and respond to them accurately and in a timely manner.
Job requirements:
- Must have excellent communication, phone, written, and hospitality skills.
- Able to stand for 8-hour shifts
- A flexible schedule is necessary for this position, including the ability to work days, nights, weekends, and holidays.
- Opera experience is preferred but not required.
- As a Night Auditor, perform the night audit process
- Check-in customers using computer programs and equipment and provide guests with directions to their room
- Inform customers of all on-site amenities and any relevant information that is needed to use them
- Invoice and bill guests for their stay and services used
- Setup breakfast'
'
Work Remotely
- No
Job Types: Full-time, Part-time
Pay: $9.00 - $11.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $9 - $11