What are the responsibilities and job description for the Hotel Front Desk Clerk position at Country Inn and Suites By Radisson?
We are seeking a friendly and professional Hotel Front Desk Clerk to provide exceptional guest services at our resort. The ideal candidate will be responsible for managing guest check-ins and check-outs, handling reservations, and ensuring a smooth and welcoming experience for all visitors. This role requires excellent communication skills, a strong understanding of hospitality management, and the ability to handle multiple tasks efficiently in a fast-paced environment. Bilingual abilities and hotel management experience are highly desirable to enhance guest relations and support our diverse clientele.
Duties
- Greet guests warmly upon arrival and assist with check-in/check-out procedures
- Manage reservations using multi-line phone systems and hotel management software
- Provide information about hotel amenities, local attractions, and services to guests
- Handle guest inquiries, requests, and complaints with professionalism and courtesy
- Maintain accurate guest records and ensure billing accuracy
- Coordinate with housekeeping and maintenance staff to ensure guest rooms meet quality standards
- Perform night audit procedures when required, balancing accounts and preparing reports
- Uphold phone etiquette standards when communicating with guests and vendors
- Assist in managing guest relations to promote a positive experience throughout their stay
Requirements
- Previous experience in hospitality management or front desk operations preferred
- Strong customer service skills with a focus on guest satisfaction
- Multilingual or bilingual abilities are highly advantageous for serving diverse guests
- Knowledge of hotel management systems and multi-line phone systems preferred
- Excellent communication skills, including phone etiquette and interpersonal skills
- Ability to work flexible hours, including night shifts if necessary
- Hospitality or hotel experience is a plus but not mandatory for entry-level applicants
- Demonstrated ability to handle guest relations professionally and efficiently
This position offers an opportunity to be part of a dynamic hospitality team dedicated to delivering memorable guest experiences.
Benefits:
- Employee discount
Work Location: In person