Hotel Assistant General Manager

Overview
We are seeking a dynamic and experienced Hotel Assistant General Manager to join our team at a premier hospitality property. The ideal candidate will possess strong leadership skills, extensive hotel management experience, and a passion for delivering exceptional guest service. This role offers an exciting opportunity to oversee daily operations, enhance guest satisfaction, and contribute to the overall success of the resort. Multilingual or bilingual abilities are highly valued to effectively communicate with diverse guests and staff. The Assistant General Manager will support the General Manager in managing departments, supervising staff, and ensuring operational excellence across all areas of the hotel.

Duties

• Assist in overseeing daily hotel operations, including front desk, guest services, and housekeeping
• Supervise and motivate staff to deliver outstanding customer service and maintain high standards of hospitality
• Manage revenue streams through effective revenue management strategies and budgeting
• Coordinate with human resources for staffing, training, and employee relations
• Oversee guest relations to ensure a memorable experience for all visitors
• Handle guest complaints and resolve issues promptly to maintain guest satisfaction
• Support night audit procedures and ensure accurate financial reporting
• Manage multi-line phone systems with professional phone etiquette to assist guests and clients efficiently
• Collaborate with departments such as food & beverage, maintenance, and sales to optimize operational performance
• Assist in implementing policies that promote safety, cleanliness, and operational efficiency

Requirements

• Proven experience in hotel management or hospitality management roles, preferably within resort settings
• Supervising experience with demonstrated leadership capabilities
• Strong knowledge of hotel operations including front desk management, guest services, and night audit procedures
• Excellent customer service skills with a focus on guest satisfaction
• Proficiency in revenue management, budgeting, and human resources practices within a hospitality environment
• Multilingual or bilingual abilities are highly desirable for effective communication with diverse guests and staff
• Exceptional organizational skills with attention to detail in managing multiple tasks simultaneously
• Ability to lead teams effectively while fostering a positive work environment
• Previous experience working with multi-line phone systems and maintaining professional phone etiquette

This role is integral to maintaining the high standards of our hospitality operation while providing opportunities for professional growth within the industry. We seek motivated individuals committed to excellence in guest relations and operational leadership.

Benefits:

• Employee discount

Work Location: In person