What are the responsibilities and job description for the Front Desk Receptionist position at Country Inn and Suites By Radisson?
We are looking for a friendly, professional, and customer-oriented Front Desk Receptionist to join our team. The receptionist will be the first point of contact for our guests, ensuring a warm welcome, smooth check-in/out process, and handling guest inquiries with excellent service.
Key Responsibilities:
Guest Services:
- Greet guests warmly and provide a welcoming check-in and check-out experience.
- Address guest inquiries, requests, and complaints in a professional and courteous manner.
- Provide information about hotel amenities, local attractions, and directions.
- Handle special requests such as early check-ins, late check-outs, and room upgrades when possible.
Reservations & Front Desk Operations:
- Manage reservations via phone, email, and online booking systems.
- Process guest payments, refunds, and invoices accurately.
- Maintain accurate records of guest stays, special requests, and billing details.
- Coordinate with housekeeping and maintenance to ensure rooms are clean and ready for guests.
- Monitor room availability and update the system accordingly.
Administrative & Security Responsibilities:
- Maintain a neat and organized front desk and lobby area.
- Handle key distribution and ensure proper security procedures are followed.
- Assist in managing hotel inventory, such as room supplies and brochures.
- Follow company policies and safety procedures to ensure guest and staff security.
Qualifications & Skills:
- Previous experience in customer service or hospitality is preferred but not required.
- Strong communication and interpersonal skills.
- Proficiency in using hotel management software (experience with Onity or similar systems is a plus).
- Ability to handle multiple tasks and work in a fast-paced environment.
- Basic math skills for processing payments and managing cash transactions.
- Availability to work flexible shifts, including weekends, evenings, and holidays.
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $15 - $18