Telecommunications Technician

Overview:

We’re hiring a Telecommunications Support Technician to join a Unified Communications team that manages a large, multi-site enterprise telephony environment. This role supports critical voice and video systems across multiple facilities and requires hands-on experience with Cisco VoIP technologies and telephony infrastructure.

What You’ll Do:

• Install, operate, troubleshoot, and maintain telecom equipment and services
• Support Cisco Call Manager (12.x ), Unity voicemail, VoIP systems, analog lines, paging, and call-accounting systems
• Handle MAC work through ITSM platforms
• Coordinate with IT teams and vendors on infrastructure changes
• Maintain telecom databases (NICE, Avtec, Microcall, paging tools)
• Support voice/video conference scheduling and troubleshooting
• Perform wiring work, documentation updates, and telecom maintenance
• Participate in rotating on-call support (low frequency)

What We’re Looking For:

• 7–9 years of telecom experience (degree can reduce required experience)
• Hands-on experience supporting large telephony or Cisco VoIP environments
• Strong knowledge of telecom wiring standards
• Cisco Call Manager and Unity experience required
• Experience working in enterprise-scale IT organizations

Preferred:

• Cisco UC certifications
• Informacast experience
• Microsoft Server exposure
• Experience with telecom database tools

Why This Role:

You’ll join a tight, experienced team supporting mission-critical voice and video services. The environment is stable, the work is impactful, and you’ll get exposure to complex multi-site telecom operations.