What are the responsibilities and job description for the Client Advocate position at Core Technology Solutions?
Seeking a candidate for a long term contract (12 month minimum) as a Client Advocate. The role will be a hybrid position (3x a week in office - Tuesday, Wednesday, Thursday).
What You Will Do In This Role:
- Primarily responsible for supporting internal and external customer business needs.
- Acting as liaison between clients and the I/S organization, providing business direction to systems and programming areas on work efforts.
- Monitoring all I/S costs charged to clients to ensure accuracy and cost effectiveness and facilitating communications with the clients regarding costs.
- Supporting clients through production issues that may be encountered.
Required Work Experience:
- 5 years I/T related experience to include experience in client relationship, I/S marketing, and process/product improvement.
Required Technologies:
- MS Office (Word, Excel, PowerPoint) (Health Insurance knowledge a plus)
Required Education:
- Bachelor's Degree or 4 years of job related work experience or 2 years of job related experience plus an associate’s degree in any major.
About The Team:
- Commercial Client Management
- The team consists of two Client Advocates who collaborate closely to manage various aspects of Information Systems, including Application Development, Project Management, Quality Management, and Estimating.
- Our goal is to make sure that internal customer requirements are thoroughly understood and properly documented, and that all deliverables are completed on schedule and within budget.
- Additionally, we partner with customers to gather and record business needs, which we then convert into High Level Estimates and projects.