Sr Client Advocate

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We are seeking a Sr Client Advocate to support business units within a large enterprise. This role builds and maintains strong client relationships, ensures alignment between technology and business goals, and identifies opportunities for innovation and efficiency. The position requires excellent communication, relationship management, and technical understanding across multiple teams.

What You ll Do

• Serve as the primary liaison between business units and IT, managing client needs from planning to delivery.
• Define and document business requirements to ensure technology solutions meet objectives.
• Support project prioritization, cost management, and delivery tracking.
• Monitor and report on Service Level Agreements (SLAs) and performance metrics.
• Identify opportunities for process improvement and promote IT products and services to business units.
• Research emerging technologies and propose innovative solutions aligned with organizational goals.
• Collaborate with leadership to ensure timely, high-quality delivery of IT initiatives.
  
  

What You Need

• Proven experience in client or account management within an IT or enterprise environment.
• Strong understanding of business analysis, project coordination, and service delivery.
• Excellent communication, negotiation, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced setting.
• Knowledge of IT systems, business process improvement, and customer relationship management.
• Bachelor s degree in Business Administration, Computer Science, or related field (or equivalent experience).