What are the responsibilities and job description for the Call Center Agent position at Core Call Inc?
Department: Core Call Inc
Location: Washington, DC
Compensation: $17.00 - $22.00 / hour
Job Title: Call Center Agent
Location:Washington, DC
Job Type: Full-Time
Job Summary:We are seeking a dedicated and enthusiastic Call Center Agent to join our dynamic team. In this role, you will play a crucial part in delivering exceptional customer service and support to our clients. As the first point of contact for customers, you will be responsible for addressing inquiries, resolving issues, and providing information about our services and products.
Key Responsibilities
- Answer inbound calls from customers in a professional manner.
- Address customer inquiries and resolve issues efficiently.
- Provide accurate information about products and services offered.
- Document customer interactions and maintain detailed records.
- Identify and escalate priority issues to appropriate departments.
- Follow up on customer queries to ensure satisfaction and resolution.
- Maintain knowledge of company policies and procedures to assist customers effectively.
- High school diploma or equivalent; further education in a related field is a plus.
- Proven experience in a customer service or call center environment.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and keen attention to detail.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proficient in using computer systems and call center software.
- Flexibility to work various shifts, including evenings and weekends.
- Opportunities for professional growth and career advancement.
- Comprehensive training to support your role and skill development.
- Collaborative and inclusive work environment.
- Paid time off, including holidays and vacation days.
Salary : $17 - $22
