Operations Team Lead

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Our client is currently seeking a qualified Operations Team Lead to join their team onsite in San Francisco, CA and provide end-user support.

This position is highly visible with the customer as a POC for coordination of all logistics, audits, and inventory inquiries. Involvement in customer meetings is required and is maintained on daily / weekly meetings. Daily, weekly, and monthly reports are required. Tasks can include monitoring and maintaining current inventory levels, including reconciling stock counts to computer reports. Updating transactions in customer reporting system to ensure audit accuracy. Managing workflows for logistics, audits, receiving, unpacking, and delivering items to shelves or requesting departments.

Duties And Responsibilities

• Achieve business results for key performance indicators and other organizational objectives
• Develop and monitor resourcing strategy to support daily operations
• Manage all transactions and communications in compliance with business policies, SOPs, and SOX regulations
• Identify, monitor, and resolve customer complaints
• Develop and maintain relationships with key internal and external stakeholders including Provisioning, Project Team, Applications and Security Teams
• Provide leadership and assist with the training of Production Technicians
• Ability to fill any position and complete any task within assigned team
• Align and secure generator components as directed by work instruction
• Perform routine clerical duties in support of unit
• Hire staff and manage revenue opportunities
• Provide daily staffing, rotation and scheduling direction and decisions, including coverage for breaks, lunches
• Maintain / improve customer service, perception, and satisfaction
• Provide proficient and professional turnaround of customer and end-user requests
• Manage metrics and provide to customers weekly
• Create dispatches as needed via the approved SOP to ensure min/max level of stock is maintained
  
  

Skills And Qualifications

• Outstanding customer service skills
• Able to work collaboratively with Operations teams across organizations
• Solid work ethic
• Ability to work with minimal supervision
• Self-starter that can work independently and, on a team
• Meticulous attention to detail
• Organizational skills to handle high volume of tickets at varying stages of completion
• Capable of basic project management and execution
• Excellent business communication, writing, telephone skills and confident professional interactions with end-users representing customers
• Ability to work directly with customers with confidence and professionalism
• Ability to prioritize, multitask, and quickly adapt to changes
• Proficient typing skills to ensure quick and accurate entry of service request details
• Strong MS Excel and PowerPoint skills
• Able to lift up to 50lbs., stand and walk or sit for extended periods, perform repetitive movements such as bending, lifting, or stretching
• Must be able to follow directions with emphasis being placed on safety while performing tasks
• Cross-train for provisioning and desktop support roles and support these teams as needed
  
  

Wage Range

The rate for this position is between $31.50 - $43.75 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

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We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.

CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.

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