What are the responsibilities and job description for the VP, Operations position at Pair Team?
About Pair TeamPair Team is a public benefit company reimagining care for the safety net. As an AI-enabled medical group for Medicaid and Medicare, we deliver medical, behavioral, and social care by integrating shelters, pantries and other community-based organizations into our whole-person model. As California's largest complex care provider, we've proven our impact to reduce avoidable emergency care, including a 52% and 26% reduction in ER visits and hospitalizations respectively. Once scaled nationally, our approach would save tax payers $150B per year.With our years of experience and vast data collected, we are now building an AI platform that embeds social work agents across the safety net to truly unify our fragmented healthcare and welfare system. By scaling our country's frontline medical and social services workforce, we aim to bring high-touch care to everyone.At Pair Team, we're not just delivering care—we're transforming it. We're building a future where high-touch, community-driven care is accessible to everyone, especially the most underserved.Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The MostTechCrunch: Building for Medicaid's regulatory moment with Neil Batlivala from Pair TeamJournal of General Internal Medicine: A Novel Intervention for Medicaid Beneficiaries with Complex NeedsAbout the OpportunityAs the VP, Operations at Pair Team, you will play a critical role in leading the day-to-day and growth of Pair Team's most prominent program. You'll ensure operational excellence, payer alignment, and scalable care delivery while working on mission-critical programs that help fuel the future direction of the company. This high-impact leadership role is at the center of our mission to transform care for underserved communities. This is a fully remote position reporting to the SVP of Field Operations.What You'll DoOversee the day-to-day operations of our Enhanced Care Management (ECM) program to ensure delivery targets are consistently achievedGrow, manage, and scale a large, multi-disciplinary care operations team, which includes case managers, nurses and behavioral health providersManage the P&L, including unit economics, for your service lineDesign and optimize workflows, processes, and staffing models to balance scalability, growth, and patient experienceCollaborate with thought partners in product, clinical, finance and growth to ensure operational readiness for new initiativesIntroduce and operationalize performance metrics to drive accountability in alignment with organizational priorities Lead change management efforts as they arise; which include but aren't limited to: reorganizations, KPI rollouts, growth initiatives, etc.What You'll Need8 years of experience in operations with at least 5 years of experience developing and leading large field teamsExperience with managing a P&L, including unit economicsWell versed in driving key performance metrics, building a high-performing team, and change managementOwnership mindset – own driving results for the mission, business, and customer experienceStrong collaboration skills with thought partners from product, clinical and finance teamsProven ability to translate operational needs into clear product requirements and able to drive them from ideation to execution with technical leaders/functionsStrong desire to work in an early stage startup environment that is fast paced, complex, and has minimal barriers to make decisions (no "red tape"), and requires a "roll up your sleeves" attitudePassion for helping individuals experiencing complex chronic needs such as homelessness, severe mental illness, and substance use disorderBonus points for additional experience in healthcare, scaling field-based care delivery models, introducing new performance frameworks, and/or coaching managers through transitionsAble to flex your schedule to support a California-based team in a fully remote environmentOur ValuesLead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.Because We Value YouCompetitive salary: $215,000 - $230,000 Equity compensation packageFlexible vacation policy – take the time you need to rechargeComprehensive medical, dental, and vision coverage401(k)100% company-sponsored short and long-term disability and life insuranceSubsidized backup childcare and caregiver supports through WellthyWork entirely from the comfort of your own homeMonthly $100 work from home expense stipend We provide the equipment needed for the roleOpportunity for rapid career progression with plenty of room for personal growth!Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law. Pair Team participates in E-Verify to verify employment eligibility for new hires. Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use.We do not conduct any TA business outside of our @pairteam.com emails. If you're ever concerned about spam or fraudulent activity, please reach out to recruiting@pairteam.com.Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we're unable to respond to general position inquiries via email. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you!
Salary : $215,000 - $230,000