Front Desk Agent

Overview
We are seeking a highly organized and professional Front Desk Agent to join our team. This role is essential in creating a welcoming environment for guests while efficiently managing the front desk operations. The ideal candidate will possess excellent communication skills, strong attention to detail, and a commitment to providing exceptional customer service.

Duties

• Greet and welcome guests as they arrive, ensuring a positive first impression.
• Manage incoming calls using phone systems, demonstrating excellent phone etiquette.
• Check in/check out guests or clients.
• Perform data entry tasks, maintaining accurate records and files.
• Manage reservations in person, extranet, emails, and over phone calls.
• Keep front desk and common areas clean, organized, and presentable to enhance the overall office.
• Handle reservation inquiries and provide information to guests as needed.
• Collaborate with team members to support various administrative tasks as needed.
• Assist with various office or operational tasks as needed.

Qualifications

• Proven experience in a front desk role is preferred.
• Excellent verbal and written communication skills.
• Strong office management skills with proficiency in Google Suite and Microsoft Office applications.
• Excellent time management abilities to prioritize tasks effectively.
• Familiarity with data entry processes and maintaining organized filing systems.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• A positive attitude and willingness to assist others in a team-oriented setting.
• Ability to remain calm under pressure and handle multiple tasks efficiently.

If you are passionate about providing outstanding service and thrive in the hotel industry, we encourage you to apply for this exciting opportunity as a Front Desk Agent.

Job Types: Full-time, Part-time

Pay: $18.00 - $20.00 per hour

Work Location: In person

Salary : $18 - $20