What are the responsibilities and job description for the Front Desk Agent position at Fairfield by Marriott Santa Cruz?
Please apply at:
https://www.paycomonline.net/v4/ats/web.php/portal/F31FB79DC63E7B9ED3A0DC62A012CC1E/jobs/10424?jpt=640bd41e1577dd71269eeee67e923cf4
General Responsibilities:
- Registers guests and assigns rooms. Accommodates special requests whenever possible.
- Assists in pre-registration and blocking of rooms for reservations
- Thoroughly understands and adheres to proper credit, check cashing, and cash handling policies and procedures.
- Understands room status and room status tracking
- Knows room locations, types of rooms available, and room rates.
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
- Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
- Files room key cards.
- Knows how to use front office equipment.
- Processes guest check-outs.
- Follows procedures for issuing and closing safe deposit boxes used by guests.
- Uses proper telephone etiquette.
- Uses proper mail, package, and message handling procedures.
- Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
- Attends department meetings.
- Coordinates guest room maintenance work with the engineering and maintenance division.
- Reports any unusual occurrences or request to the manager of assistant manager.
- Knows all safety and emergency procedures. Is aware of accident prevention policies.
- Maintains the cleanliness and neatness of the front desk area.
- Understands that business demands sometimes make it necessary to schedule employees from their accustomed shift to other shifts.
Specific Responsibilities:
- Follows all Lotus Management Inc policies and procedures and Brand Standards.
Qualifications
Requirements:
- High School diploma or higher level education.
- 3 years Hotel front office experience with a minimum of 1 year at the supervisory level.
Job Types: Full-time, Part-time
Pay: $16.90 - $17.50 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $17 - $18