What are the responsibilities and job description for the Front Desk Agent (Hotel) position at Fairfield Inn & Suites, Santa Cruz?
Position Title: Front Desk Agent
Location: Fairfield Inn & Suites, Santa Cruz
Wages: $17 - $18/hour depending on experience
Benefits: Health, Dental and Vision Insurance, 401k, PTO, Sick Time, Pet Insurance
Requirements:
- High School diploma or higher level education.
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Job Summary:
- Represents the hotel to the guest throughout all stages of the guest's stay. Determines a guest's reservation status and identifies how long the guest will stay.
- Helps guests complete registration cards and then assigns rooms accommodating special requests whenever possible.
- Verifies the guest's method of payment and follows established credit checking procedures.
- Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.
- Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work.
- Knows the location and types of available rooms as well as the activities and services of the property.
This job description is intended to provide an overview of the requirements of the position. As such, it is not necessarily all-inclusive, and the job may require other essential and/or non-essential functions, tasks, duties, or responsibilities not listed herein.
Job Types: Internship, Part-time, Full-time
Pay: $17.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 1 year (Preferred)
- Front Desk: 1 year (Preferred)
Work Location: In person
Salary : $17 - $18