What are the responsibilities and job description for the Referral Coordinator position at Coastal Health?
Referral Coordinator / Medical Assistant – Full-Time
Coastal Health | Blackshear, Georgia
Coastal Health is seeking a reliable, detail-oriented Referral Coordinator / Medical Assistant to join our team in Blackshear, GA. This dual-role position is ideal for a motivated healthcare professional who excels in both administrative coordination and clinical support, and who is committed to delivering excellent patient care in a fast-paced outpatient setting.
Position Summary
The Referral Coordinator / Medical Assistant is responsible for managing patient referrals and supporting clinical operations. This role serves as a key liaison between patients, providers, and specialty offices while also assisting with direct patient care when needed.
Key Responsibilities
Referral Coordination Duties:
- Process and track outgoing referrals to specialists, imaging centers, and ancillary services
- Verify insurance coverage, obtain prior authorizations, and ensure referrals meet payer requirements
- Schedule referral appointments and communicate details clearly to patients
- Follow up on referral status and ensure timely completion of services
- Maintain accurate documentation of referral activity in the electronic medical record (EMR)
- Coordinate with external providers to obtain consultation notes and reports
Medical Assistant Duties:
- Prepare patients for examination, including taking vital signs and medical histories
- Assist providers during patient exams and procedures
- Administer injections and perform basic clinical tasks within scope of practice
- Maintain exam rooms, supplies, and equipment
- Ensure accurate and timely documentation in the medical record
- Support patient flow and provide excellent customer service
Qualifications
Education & Certification:
- High school diploma or equivalent required
- Medical Assistant certification preferred (CMA, RMA, or equivalent)
Experience:
- Minimum 1–2 years of experience in a medical office setting required
- Prior experience with referrals, insurance verification, or prior authorizations strongly preferred
Knowledge, Skills, and Abilities
Knowledge:
- Understanding of medical terminology, insurance processes, and referral workflows
- Familiarity with EMR systems and office procedures
Skills:
- Strong organizational and time-management skills
- Excellent communication and interpersonal skills
- Ability to multitask and manage competing priorities
Abilities:
- Ability to work both independently and as part of a team
- Strong attention to detail and accuracy
- Ability to maintain confidentiality and professionalism at all times
Benefits
We offer a competitive benefits package, including:
- Competitive pay
- Health, dental, and vision insurance
- Life insurance
- Short- and long-term disability
- 401(k) retirement plan
- Paid time off and paid holidays
- Opportunities for growth within the organization
Minimum 1-3 years experience in a medical office preferred. High school diploma or equivalent, Customer service, Oral and Written communication skills, Knowledge of medical terminology, Data entry skills, Ability to work in a fast-paced environment, and teamwork.