Secretary II - Human Services Department

About This Position

The City of Phoenix Human Services Department (HSD) enhances the health, wellness, and quality of life for Phoenix residents by providing a comprehensive array of services to help people meet emergency, short and long-term needs; and to help every individual reach their highest level of self-sufficiency. HSD offers a wide variety of programs for children, adults, and families at numerous locations throughout the city. This position will support secretarial needs at the Victim Services Division (VSD) within the Human Services Department. VSD provides advocacy and services to victims of domestic violence, sexual assault, and human trafficking at the Phoenix Family Advocacy Center.

The Secretary II position performs skilled secretarial and general clerical work that requires typing, filing, and other related functions.

Duties Include, And Are Not Limited To

• Answering telephones and routing calls to appropriate staff.
• Greeting visitors and directing them to the appropriate persons according to their needs.
• Typing documents from clear copy rough draft, or hand-written notes using a computer.
• Proofreading and editing documents for correct spelling, grammar, and format.
• Establishing and maintaining paper and electronic filing systems for records correspondence, and other material.
• Scheduling meetings or interviews, booking conference rooms, and maintaining a computer calendaring system.
  
  

A Secretary II may work alone in a small office, or as part of a team in a centralized secretarial operation.

IDEAL CANDIDATE

• Ability to maintain detailed record keeping.
• Ability to maintain confidentiality.
• Ability to work with a diverse group of coworkers at all levels
• Demonstrates excellent written and verbal communication skills.
• Knowledge and familiarity with Excel, PowerPoint, publisher, and drafting marketing materials.
• Understand the responsibility of objective and detailed record keeping while maintaining confidentiality.
  
  

SALARY

Pay Range: $18.16 - $25.56 per hour.

Hiring Range: $18.16 to $23.18 per hour.

Pay Range Explanation

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
• Promotions occur when the last two digits of the pay grade increase.
• Demotions occur when the last two digits of the pay grade decrease.
• Lateral transfers occur when there is no change to the last two digits of the pay grade.
• When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit.
  
  

Benefits

A comprehensive benefits package is offered which includes:

• Traditional pension with employer and employee contributions, click here for more details: Pension Information
• 401(a) and 457 plans with employer contributions
• Choice of generous medical HMO, PPO, or HSA/HDHP plans
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
• Wellness incentive of up to $720 annually
• Dental, vision, and life insurance options
• Employer paid long-term disability
• Free Bus/light rail pass
• Tuition reimbursement program up to $6,500 per year
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
• Federal Student Loan Forgiveness offered through Savi
  
  

For more details, visit: Unit 003 Benefits

Minimum Qualifications

• Two years of secretarial experience,
• Including training in office productivity software and the use of modern office equipment.
• Other combinations of experience and education which meet the minimum requirements may be substituted.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• This position requires the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
• For information regarding pre-screening and driving positions, click here.
• The City job description can be found here.
  
  

Preferred Qualifications

The minimum qualifications listed above, plus:

• Spanish proficiency, written and oral.
• Proficiency using Microsoft Office functions in Word, Excel, and PowerPoint.
• Experience in/with:
• Performing procurement functions, accounts payable functions, and tracking contracts.
• Using SAP/SRM.
• Providing quality customer service to the public by telephone, email, or in person.
• Proofreading and editing documents for correct spelling, grammar, and format.
• Frontline reception.
• Scheduling, booking rooms, and maintaining calendars.
• Keeping inventory and ordering office supplies.
• Managing electronic files.
• Organizing and submitting reports.
  

RECRUITMENT DATES

Recruitment closes April 14, 2026. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

How To Apply

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

WE ARE HERE TO HELP

• Job interviews may be held by video or audio conference.
• If you are in need of computer resources, click here for free options.
• Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. Click here for more information.
• Explore other Employment Opportunities with the City of Phoenix.
• Subscribe to receive e-mail notifications about new employment opportunities.
• If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at (602) 495-5700 or by text at (800) 367-8939. You may also fill out and submit a Reasonable Accommodation Request Form.
  
  

REFERENCE

Secretary II, JC:00320, ID# 60459, 04/06/26, USM, DB, Benefits:003.

Building the Phoenix of tomorrow.

#DoWorkThatMakesPhoenixWork

City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.