Secretary II - Housing Department

About This Position

The mission of the City of Phoenix Housing Department is to provide quality affordable housing and a pathway to self-sufficiency. The department serves as the Phoenix Housing Authority managing public housing, the Section 8 Housing Choice Voucher Program, new housing development, and affordable housing properties. The Department's various housing programs provide homes to more than 35,000 Phoenix residents.

This Secretary II position in the Housing Department performs skilled secretarial and general clerical work which requires typing, filing, and related activities and is responsible for front line, bilingual, in-person and over the phone customer service. Much of the work is performed within Microsoft Word, Excel, Outlook, and Emphasys Elite Work Order system. Independent judgment in the disposition of routine matters for one or more supervisors is an important element of this position. The Secretary II is tasked with answering calls through a telephone Contact Center for general Housing inquires and taking work order requests submitted by tenants and entering them in the Emphasys Elite system. The position is located at 251 W. Washington on the 4th Floor of the Calvin C. Goode Municipal Building and reports to the Management Assistant II.

Work schedule is Monday through Friday from 8:00 a.m. to 5:00 p.m.

SALARY

Pay Range: $18.16 - $25.56 per hour

Hiring Range: $18.16 - $23.18 per hour.

Pay Range Explanation

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
  
  

Benefits

A comprehensive benefits package is offered which includes:

• Traditional pension with employer and employee contributions, click here for more details: Pension Information
• 401(a) and 457 plans with employer contributions
• Choice of generous medical HMO, PPO, or HSA/HDHP plans
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
• Wellness incentive of up to $720 annually
• Dental, vision, and life insurance options
• Employer paid long-term disability
• Free Bus/light rail pass
• Tuition reimbursement program up to $6,500 per year
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
• Federal Student Loan Forgiveness offered through Savi
  
  

For more details, visit: Unit 003 Benefits

Minimum Qualifications

• Two years of secretarial experience, including training in office productivity software and the use of modern office equipment.
• Other combinations of experience and education which meet the minimum requirements may be substituted.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
• For information regarding pre-screening and driving positions, click here.
• The City job description can be found here.
  
  

Preferred Qualifications

The minimum qualifications listed above, plus:

• Experience in multitasking various work requests.
• Experience working with confidential information.
• Experience with answering a high-volume telephone call and greeting customers.
• Experience with frontline reception.
• Experience in scheduling, booking rooms, and maintaining calendars.
• Experience keeping inventory and ordering office supplies.
• Experience managing electronic files.
• Experience providing quality customer service to a diverse population and older adults.
• Experience proofreading and editing documents for correct spelling, grammar, and format.
• Two plus years of experience with multi-line phones.
• Bi-Lingual - Spanish proficiency is desired.
  
  

RECRUITMENT DATES

Recruitment closes April 06, 2026. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

How To Apply

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

WE ARE HERE TO HELP

• Job interviews may be held by video or audio conference.
• If you are in need of computer resources, click here for free options.
• Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. Click here for more information.
• Explore other Employment Opportunities with the City of Phoenix.
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• If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at (602) 495-5700 or by text at (800) 367-8939. You may also fill out and submit a Reasonable Accommodation Request Form.
  
  

REFERENCE

Secretary II, JC:00320, ID# 61083, 03/30/26, USM, MR, Benefits:003

Building the Phoenix of tomorrow.

#DoWorkThatMakesPhoenixWork

City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.