Victim Advocate (Caseworker II) - Human Services Department

About This Position

The City of Phoenix Human Services Department is seeking Victim Advocates to join the Victim Services Division. This division provides comprehensive services to victims of domestic and sexual violence, homicide, and other violent crimes; and takes a leadership role in educating the community about the impact of violence.

Victim Advocates work onsite or provide mobile advocacy to victims of crime in the community and/or on-scene with law enforcement. They assist victims of violent crime, including domestic violence, sexual assault, human trafficking, homicide, vehicular crimes, secondary victimization, and may assist in incidents which involve an officer-involved shooting and/or an in-custody death. Additionally, they interact with judges, prosecutors, detectives, patrol officers, and/or other governmental agencies, and may escort victims of crime to court and/or obtain orders of protection.

Responsibilities Include

• Conducting intakes.
• Explaining victims' rights
• Providing safety planning.
• Conducting lethality assessments.
• Staffing challenging and high-profile cases.
• Presenting and tabling at community events.
• Providing community resources.
• Explaining investigative and criminal justice procedures to victims.
• Conducting assessments and crisis management for victims of crime cases.
• Coordinating referrals to various agencies.
• Managing a caseload and subsequent documentation, including data entry.
• Providing information for various reports and grants.
• Other duties as assigned by the supervisor.
  
  

Some new hires starting in temporary positions may be made regular in a future budget cycle. Temporary positions will have most City benefits but will not earn city retirement credits or participate financially into the city's retirement program. If a successful candidate is a current City employee, all benefits will still be applicable, and the employee will still contribute to their pension. Temporary positions are not covered under civil service rules, and thus employment is considered "at-will" and employees may be separated at any time.

The schedule for this position is from Monday-Friday 8:00am - 5:00pm. Occasional after-hours and weekend community events are required. Once onboarding is sufficient and the employee is in good standing after six months, they may be eligible for one telework day per week.

For further information on the Victims Advocate role please click on the links below

Victim Advocate Caseworker II Opening - Emily Profile (youtube.com)

Victim Advocate Caseworker II Opening - Sergio Profile (youtube.com)

IDEAL CANDIDATE

• Possess strong computer skills with a working knowledge of all Microsoft applications, including PowerPoint, and procurement procedures.
• Ability to work as a team player.
• Ability to provide trauma informed care.
• Knowledge of Adverse Childhood Experiences (ACE's).
• Knowledge and/or experience in safety planning, victim's rights, court system, social services, trauma and secondary trauma.
  
  

SALARY

Pay Range: $21.54 - $42.64 per hour.

Hiring Range: $21.54 - $35.08 per hour.

Pay Range Explanation

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
• Promotions occur when the last two digits of the pay grade increase.
• Demotions occur when the last two digits of the pay grade decrease.
• Lateral transfers occur when there is no change to the last two digits of the pay grade.
• When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit.
  
  

Benefits

A comprehensive benefits package is offered which includes:

• Traditional pension with employer and employee contributions, click here for more details: Pension Information
• 401(a) and 457 plans with employer contributions
• Choice of generous medical HMO, PPO, or HSA/HDHP plans
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
• Wellness incentive of up to $720 annually
• Dental, vision, and life insurance options
• Employer paid long-term disability
• Free Bus/light rail pass
• Tuition reimbursement program up to $6,500 per year
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
• Federal Student Loan Forgiveness offered through Savi
  
  

For more details, visit: Unit 007 Benefits

Minimum Qualifications

• Two years of experience in casework management, counseling, working with crime victims, or related activities.
• Bachelor's degree in social work or a related field.
• Other combinations of experience and education that meet the minimum requirements may be substituted.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• This position requires the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
• For information regarding pre-screening and driving positions, click here.
• The City job description can be found here.
  
  

Preferred Qualifications

The minimum qualifications listed above, plus:

• Experience developing resources and/or working with community partners.
• Experience providing crisis intervention to vulnerable populations.
• Experience providing customer service to a diverse population.
• Experience working with domestic violence, sexual violence, and homicide.
• Experience developing case plans in a case management setting.
• Experience providing on-scene crisis and behavioral health services.
• Experience working with victims of crime in an advocacy field.
• Experience with safety planning, victim's rights, social services, trauma & secondary trauma.
• Experience with court or legal advocacy.
• Experience in safety planning, victim's rights, court system, social services, trauma and secondary trauma.
• Working knowledge of Adverse Childhood Experiences (ACE's).
• Experience in timely and accurate case documentation
• Proficiency using Microsoft Word and Excel.
• Proficiency in Spanish or another language in addition to English, desired though not required.
  
  

RECRUITMENT DATES

Recruitment closes April 23, 2026. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

How To Apply

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

WE ARE HERE TO HELP

• Job interviews may be held by video or audio conference.
• If you are in need of computer resources, click here for free options.
• Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. Click here for more information.
• Explore other Employment Opportunities with the City of Phoenix.
• Subscribe to receive e-mail notifications about new employment opportunities.
• If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at (602) 495-5700 or by text at (800) 367-8939. You may also fill out and submit a Reasonable Accommodation Request Form.
  
  

REFERENCE

Caseworker II, JC:07110, ID# 61408, 04/10/26, 1 mos, DB, Benefits:007.

Building the Phoenix of tomorrow.

#DoWorkThatMakesPhoenixWork

City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.