Customer Service Clerk - Parks and Recreation Department

About This Position

The Parks and Recreation Department provides residents and visitors more than 41,000 acres of desert parks and mountain preserves. The parks feature 41 trailheads and more than 200 miles of trails, and 189 city parks. Additionally, there are 32 community and recreation centers, classes, and sports programs for all ages, 29 pools, eight golf courses, and a variety of specialty and cultural venues and facilities.

Customer Service Clerks assist the public and other customers by answering phones or working at a counter, answering questions, entering data and operating a computer, and performing clerical and/or cashiering duties. Customer Service Clerks must be able to follow verbal and written instructions, multi-task in a fast-paced environment and communicate tactfully with distraught or irate customers.

IDEAL CANDIDATE

• Excellent verbal & written communication skills.
  
  

SALARY

Pay Range: $16.88 - $26.18 per hour.

Hiring Range: $16.88 - $20.51 per hour.

Pay Range Explanation

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
• Promotions occur when the last two digits of the pay grade increase.
• Demotions occur when the last two digits of the pay grade decrease.
• Lateral transfers occur when there is no change to the last two digits of the pay grade.
• When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit.
  
  

Benefits

A comprehensive benefits package is offered which includes:

• Traditional pension with employer and employee contributions, click here for more details: Pension Information
• 401(a) and 457 plans with employer contributions
• Choice of generous medical HMO, PPO, or HSA/HDHP plans
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
• Wellness incentive of up to $720 annually
• Dental, vision, and life insurance options
• Employer paid long-term disability
• Free Bus/light rail pass
• Tuition reimbursement program up to $6,500 per year
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
• Federal Student Loan Forgiveness offered through Savi
  
  

For more details, visit: Unit 003 Benefits

Minimum Qualifications

• One year of experience in meeting the public and performing varied office and clerical tasks,
• supplemented by courses in bookkeeping and demonstrated typing skills.
• Other combinations of experience and education which meet the minimum requirements may be substituted.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
• For information regarding pre-screening and driving positions, click here.
• The City job description can be found here.
  
  

Preferred Qualifications

The minimum qualifications listed above, plus:

• Experience using Microsoft Outlook, Microsoft Excel, Microsoft Word, etc.
• Experience operating a cash register or similar cashiering program/POS system.
• Experience in inventory control or supply purchasing.
• Experience providing quality customer service to the public by telephone, email, or in person.
• Experience operating multi-line telephone systems.
• Experience providing admin support to staff.
• Proficient in Spanish.
  
  

RECRUITMENT DATES

Recruitment closes April 08, 2026. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

How To Apply

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

WE ARE HERE TO HELP

• Job interviews may be held by video or audio conference.
• If you are in need of computer resources, click here for free options.
• Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. Click here for more information.
• Explore other Employment Opportunities with the City of Phoenix.
• Subscribe to receive e-mail notifications about new employment opportunities.
• If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at (602) 495-5700 or by text at (800) 367-8939. You may also fill out and submit a Reasonable Accommodation Request Form.
  
  

REFERENCE

Customer Service Clerk, JC:01080, ID# 61062, 04/01/26, USM, MR, Benefits:003

Building the Phoenix of tomorrow.

#DoWorkThatMakesPhoenixWork

City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.