Parks and Recreation Administrative Aide - Parks and Recreation Department

About This Position

The Parks and Recreation Department provides residents and visitors with more than 41,000 acres of desert parks and mountain preserves with 200 miles of trails; 189 parks; 10 preserve areas; 33 community and recreation centers; 29 pools; and 8 golf courses. Over a million Phoenix-area residents regularly enjoy the City's parks, playgrounds, walking paths, athletic fields and open green spaces.

This position reports to a Contracts Specialist II Lead. It is responsible for supervising the Department's main reception desk, including two customer service reps, and providing administrative support to staff located in City Hall.

Position Job Duties Include And Are Not Limited To

• Managing the Department's main reception desk. Supervising two Customer Service Clerks.
• Maintaining and managing over 600 units of wireless hardware to include cellphones, data cards, etc.
• Overseeing fire and intrusion alarm permits for the Department.
• Serving as the Department's liaison for badging, telecommunications, records retention and facilities requests.
• Manage and maintain Management Service Division's fleet vehicles.
• Managing the surplus property process for the Director's Office and Management Services Division.
• Developing and maintaining detailed and accurate records.
• Composing and responding to correspondence.
• Processing facilities work orders and purchasing requests.
• Identifying areas where process improvements can lead to efficiencies.
  
  

IDEAL CANDIDATE

• Ability to:
• Work with a team to respond to customer service requests both in person and on the phone.
• Produce written documents with clearly organized thoughts.
• Manage multiple projects at once and meet deadlines.
• Organize and prioritize a heavy workload.
• Communicate verbally with customers on the phone or in person.
• Research and assemble data from a variety of sources.
• Break down complex information into comprehensive parts, ask questions and analyze.
• Knowledge of:
• City of Phoenix processes related to records retention, badging, telecommunications and surplus property.
• Work order and purchasing processes.
  

SALARY

Pay Range: $23.74 - $35.08 per hour.

Hiring Range: $23.74 - $31.82 per hour.

Pay Range Explanation

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
  
  

Your job classification can be found in eCHRIS > Personal Details under your name, located in the top left section of the page.

The pay grade and classification/unit of your current position may be found by looking up your job title on the job description page.

Benefits

A comprehensive benefits package is offered which includes:

• Traditional pension with employer and employee contributions, click here for more details: Pension Information
• 401(a) and 457 plans with employer contributions
• Choice of generous medical HMO, PPO, or HSA/HDHP plans
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
• Wellness incentive of up to $720 annually
• Dental, vision, and life insurance options
• Employer paid long-term disability
• Free Bus/light rail pass
• Tuition reimbursement program up to $6,500 per year
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
• Federal Student Loan Forgiveness offered through Savi
  
  

For more details, visit: Unit 007 Benefits

Minimum Qualifications

• Four years of experience performing clerical duties.
• OR Bachelor's degree in public or business administration or a related field.
• Other combinations of experience and education that meet the minimum requirements may be substituted.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
• For information regarding pre-screening and driving positions, click here.
• The City job description can be found here.
  

Preferred Qualifications

The minimum qualifications listed above, plus:

• Experience compiling/analyzing data
• Experience maintaining a records system.
• Experience supervising staff.
• Experience providing customer service.
• Experience in working with work orders and purchasing processes.
  
  

RECRUITMENT DATES

Recruitment closes April 17, 2026. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

How To Apply

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

WE ARE HERE TO HELP

• Job interviews may be held by video or audio conference.
• If you are in need of computer resources, click here for free options.
• Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. Click here for more information.
• Explore other Employment Opportunities with the City of Phoenix.
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• If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at (602) 495-5700 or by text at (800) 367-8939. You may also fill out and submit a Reasonable Accommodation Request Form.
  
  

REFERENCE

Admin Aide, JC:06020, ID# 61176, 04/09/2026, USM, MR, Benefits:003

Building the Phoenix of tomorrow.

#DoWorkThatMakesPhoenixWork

City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.