What are the responsibilities and job description for the Customer Service Clerk II/Full-Time position at City of Chesapeake?
Position Information
Working Title of Vacant Position
Customer Service Clerk II/Full-Time
Job Type
Full Time
Posting Type
Public
Number of Vacancies
1
Department
CITY TREASURER
Division
TREASURER
Requisition Number
2026342
Number of hours worked per week
40
Work Schedule
Monday-Friday 8 am – 5 pm. Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.
Work Site Location
Chesapeake, Virginia
Position Driving Requirement
N - Never
Pay Grade
GE03
Pay Basis
Semi-Monthly
Advertised Salary
Min Pay $35,136 – Max Pay $57,955
Job Description
The purpose of the position is to provide general customer service assistance and direction to coworkers and the general public in assigned area. The position is responsible for processing collection of payments, answering inquiries, preparing related information, and maintaining documentation. The position works according to some procedures; decides how and when to do things under general supervision.
- Evaluates problems to assist with the determination of account resolutions.
- Responds to inquiries in person or by phone in assigned area
- Processes related information such as work orders, bills, or payments.
- Handles different documentation such as incoming mail or correspondence.
- Prepares and maintains various reports and records.
- Enters, updates, and/or edits data into computer system.
- Accesses available sources of information to answer inquiries.
- Performs related tasks as necessary such as balancing simple account information or cash drawers.
- Performs other related duties as assigned.
Required Qualifications
VOCATIONAL/EDUCATIONAL REQUIREMENT:
Requires high school diploma or GED and any combination of education and experience equivalent to satisfactory completion of one year of college education in bookkeeping or a closely related field.
EXPERIENCE REQUIREMENT:
In addition to satisfying the vocational/education standards, this position requires a minimum of six months of related, full-time equivalent experience.
SPECIAL REQUIREMENTS:
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.
Requires high school diploma or GED and any combination of education and experience equivalent to satisfactory completion of one year of college education in bookkeeping or a closely related field.
EXPERIENCE REQUIREMENT:
In addition to satisfying the vocational/education standards, this position requires a minimum of six months of related, full-time equivalent experience.
SPECIAL REQUIREMENTS:
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.
Preferred Qualifications
Posting Detail Information
Job Open Date
07/14/2026
Job Close Date
07/28/2026
Open Continuous
Special Instructions to Applicants
Screening and selection will be handled by the office of the Treasurer. If selected, the office will reach out via email.
ADA Checklist
Overall Physical Strength Demands
Overall Physical Strength Demands
M=Medium - Exerting 20-50 lbs. occasionally, 10-25 lbs. frequently, or up to 10 lbs. constantly
Physical Demands
C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.
Standing
Frequently- From 1/3 to 2/3 of the time.
Sitting
Continuously- 2/3 or more of the time.
Walking
No Response
Lifting
Rarely- Less than 1 hour per week.
Lifting Amount
Exerting up to 10 lbs
Carrying
No Response
Carrying Weight
Exerting up to 10 lbs
Pushing/Pulling
Occasionally- Up to 1/3 of the time.
Pushing/Pulling Weight
Exerting up to 10 lbs
Reaching
Rarely- Less than 1 hour per week.
Handling
Rarely- Less than 1 hour per week.
Fine Dexterity
Rarely- Less than 1 hour per week.
Kneeling
Rarely- Less than 1 hour per week.
Crouching
Rarely- Less than 1 hour per week.
Crawling
Never- Never occurs.
Bending
Rarely- Less than 1 hour per week.
Twisting
No Response
Climbing
No Response
Balancing
Never- Never occurs.
Vision
Continuously- 2/3 or more of the time.
Hearing
Continuously- 2/3 or more of the time.
Talking
Continuously- 2/3 or more of the time.
Foot Controls
N = Never
Machines, Tools, Equipment and Work Aids Used
computer, calulator
Protective Equipment Required
na
Health and Safety
D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never
Mechanical Hazards
N = Never
Chemical Hazards
N = Never
Electrical Hazards
N = Never
Fire Hazards
N = Never
Explosives
N = Never
Communicable Diseases
N = Never
Physical Danger or Abuse
N = Never
Other
N = Never
If Other, Description
Environmental Factors
D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never
Dirt and Dust
N = Never
Extreme Temperatures
N = Never
Noise and Vibration
N = Never
Fumes and Odors
N = Never
Wetness/Humidity
N = Never
Darkness or Poor Lighting
N = Never
Primary Work Location
Office Environment
Non-Physical Demands
C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.
Time Pressures
Rarely- Less than 1 hour per week.
Emergency Situations
N = Never
Frequent Change of Tasks
Rarely- Less than 1 hour per week.
Irregular Work Schedule/Overtime
N = Never
Performing Multiple Tasks Simultaneously
Rarely- Less than 1 hour per week.
Working Closely with Others as Part of a Team
Continuously- 2/3 or more of the time.
Tedious or Exacting Work
Continuously- 2/3 or more of the time.
Noisy/Distracting Environment
Rarely- Less than 1 hour per week.
Other
N = Never
If Other, Description
Can anyone assist the employee in performing the primary tasks assigned to this position? If yes, identify the eligible task(s)
No
Professional References
Professional References
Please provide contact information for professional references.
Minimum Requests
0
Maximum Requests
4
Salary : $35,136 - $57,955