What are the responsibilities and job description for the Customer Service Clerk II/Full-Time position at TalentAlly?
The purpose of the position is to provide general customer service assistance and direction to coworkers and the general public in assigned area. The position is responsible for processing collection of payments, answering inquiries, preparing related information, and maintaining documentation. The position works according to some procedures; decides how and when to do things under general supervision.
- Evaluates problems to assist with the determination of account resolutions.
- Responds to inquiries in person or by phone in assigned area
- Processes related information such as work orders, bills, or payments.
- Handles different documentation such as incoming mail or correspondence.
- Prepares and maintains various reports and records.
- Enters, updates, and/or edits data into computer system.
- Accesses available sources of information to answer inquiries.
- Performs related tasks as necessary such as balancing simple account information or cash drawers.
- Performs other related duties as assigned.