What are the responsibilities and job description for the Customer Service Clerk II position at City of Chesapeake?
Position Information
Working Title of Vacant Position
Customer Service Clerk II
Job Type
Full Time
Posting Type
City Employees Only
Number of Vacancies
1
Department
PUBLIC UTILITIES
Division
PUB UTIL BUS/CUST SVC
Requisition Number
202662
Number of hours worked per week
40
Work Schedule
8:00 a.m. to 5:00 p.m.
Monday – Friday
Monday – Friday
Work Site Location
306 Cedar Road
Position Driving Requirement
N - Never
Pay Grade
GE03
Pay Basis
Semi-Monthly
Advertised Salary
$36,734 – $60,611
- Salary is based on experience and qualifications.
Job Description
Are you a highly motivated individual with a passion for helping others? Do you thrive in a team-oriented environment where your contributions make a real difference? If so, the City of Chesapeake Public Utilities Department invites you to apply for the position of Customer Service Clerk II!
As a Customer Service Clerk II, you will play a vital role in ensuring our customers receive top-notch service. Your responsibilities will include:
As a Customer Service Clerk II, you will play a vital role in ensuring our customers receive top-notch service. Your responsibilities will include:
- Assisting customers with inquiries and resolving issues in a friendly and efficient manner.
- Processing utility account information and payments with accuracy.
- Collaborating with team members to enhance customer satisfaction.
- Providing support for community outreach programs and initiatives.
- Reviewing and analyzing customer accounts including meter readings, water consumption, billing details and adjustments.
The ideal candidate is not just skilled but truly dedicated to making a positive impact. You should possess:
- Strong communication and interpersonal skills.
- A proactive approach to problem-solving and customer assistance.
- The ability to work collaboratively in a dynamic team environment.
- Previous experience in customer service (preferred but not required).
- Personal traits that embrace the City’s C.A.R.E.S (Courteous, Attentive, Responsive, Empowered and Stewardship) standards.
As a Customer Service Clerk II:
- Be part of a team that values your contributions and encourages professional growth.
- Enjoy a supportive work environment that prioritizes teamwork and dedication to the community.
- Benefit from comprehensive health plans, retirement options, and opportunities for advancement.
If you’re ready to take on a rewarding role where you can help others and work alongside a passionate team, we want to hear from you!
The City of Chesapeake offers an exceptional range of benefits.
Required Qualifications
VOCATIONAL/EDUCATIONAL REQUIREMENT:
Requires high school diploma or GED and any combination of education and experience equivalent to satisfactory completion of one year of college education in bookkeeping or a closely related field.
EXPERIENCE REQUIREMENT:
In addition to satisfying the vocational/education standards, this position requires a minimum of six months of related, full-time equivalent experience.
SPECIAL CERTIFICATIONS AND LICENSES: None.
SPECIAL REQUIREMENTS:
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.
Requires high school diploma or GED and any combination of education and experience equivalent to satisfactory completion of one year of college education in bookkeeping or a closely related field.
EXPERIENCE REQUIREMENT:
In addition to satisfying the vocational/education standards, this position requires a minimum of six months of related, full-time equivalent experience.
SPECIAL CERTIFICATIONS AND LICENSES: None.
SPECIAL REQUIREMENTS:
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.
Preferred Qualifications
Previous Public Utilities customer service experience.
Posting Detail Information
Job Open Date
03/20/2026
Job Close Date
03/25/2026
Open Continuous
No
Special Instructions to Applicants
Thank you for your interest in a career with the City of Chesapeake! We are an exceptional place to live, learn, work, farm and play.
Please read the following instructions to ensure successful submittal of your application. Applications are only accepted through the online job portal. Persons requiring accommodations, please contact City of Chesapeake’s Human Resources Department at (757) 382-6492.
- Applications must contain your complete work history including job duties, dates of employment (start and end dates), hours worked, and employees supervised, if applicable.
- Application questions marked with an *asterisk are required and must be answered in order to complete the application.
Failure to submit a complete application may result in loss of consideration.
ADA Checklist
Overall Physical Strength Demands
Overall Physical Strength Demands
S=Sedentary - Exerting up to 10 lbs. occasionally or small weights frequently; sitting most of the time.
Physical Demands
C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.
Standing
Occasionally- Up to 1/3 of the time.
Sitting
Continuously- 2/3 or more of the time.
Walking
Rarely- Less than 1 hour per week.
Lifting
Rarely- Less than 1 hour per week.
Lifting Amount
Exerting up to 10 lbs
Carrying
Rarely- Less than 1 hour per week.
Carrying Weight
Exerting up to 10 lbs
Pushing/Pulling
Rarely- Less than 1 hour per week.
Pushing/Pulling Weight
Exerting up to 10 lbs
Reaching
Rarely- Less than 1 hour per week.
Handling
Occasionally- Up to 1/3 of the time.
Fine Dexterity
Occasionally- Up to 1/3 of the time.
Kneeling
N = Never
Crouching
Never- Never occurs.
Crawling
Never- Never occurs.
Bending
Never- Never occurs.
Twisting
N = Never
Climbing
Never- Never occurs.
Balancing
Never- Never occurs.
Vision
Continuously- 2/3 or more of the time.
Hearing
Continuously- 2/3 or more of the time.
Talking
Continuously- 2/3 or more of the time.
Foot Controls
N = Never
Machines, Tools, Equipment and Work Aids Used
Computer, calculator, copy and fax machine, phone
Protective Equipment Required
Health and Safety
D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never
Mechanical Hazards
N = Never
Chemical Hazards
N = Never
Electrical Hazards
N = Never
Fire Hazards
N = Never
Explosives
N = Never
Communicable Diseases
N = Never
Physical Danger or Abuse
N = Never
Other
N = Never
If Other, Description
Environmental Factors
D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never
Dirt and Dust
N = Never
Extreme Temperatures
N = Never
Noise and Vibration
N = Never
Fumes and Odors
N = Never
Wetness/Humidity
N = Never
Darkness or Poor Lighting
N = Never
Primary Work Location
Office Environment
Non-Physical Demands
C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.
Time Pressures
Continuously- 2/3 or more of the time.
Emergency Situations
Rarely- Less than 1 hour per week.
Frequent Change of Tasks
Continuously- 2/3 or more of the time.
Irregular Work Schedule/Overtime
Occasionally- Up to 1/3 of the time.
Performing Multiple Tasks Simultaneously
Frequently- From 1/3 to 2/3 of the time.
Working Closely with Others as Part of a Team
Frequently- From 1/3 to 2/3 of the time.
Tedious or Exacting Work
Frequently- From 1/3 to 2/3 of the time.
Noisy/Distracting Environment
Continuously- 2/3 or more of the time.
Other
N = Never
If Other, Description
Can anyone assist the employee in performing the primary tasks assigned to this position? If yes, identify the eligible task(s)
No
Professional References
Professional References
Please provide contact information for professional references.
Minimum Requests
0
Maximum Requests
4
Salary : $36,734 - $60,611