What are the responsibilities and job description for the Customer Service Clerk II position at City of Chesapeake?
Position Information
Working Title of Vacant Position
Customer Service Clerk II
Job Type
Full Time
Posting Type
City Employees Only
Number of Vacancies
1
Department
PUBLIC UTILITIES
Division
PUB UTIL BUS/CUST SVC
Requisition Number
2026294
Number of hours worked per week
40
Work Schedule
Monday – Friday; 8:00 a.m. to 5:00 p.m.
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.
Work Site Location
Chesapeake, VA
Position Driving Requirement
N - Never
Pay Grade
GE03
Pay Basis
Semi-Monthly
Advertised Salary
Starting Range: $36,734-$54,642
- Starting salary commensurate with education and experience.
Job Description
Are you passionate about serving others and helping customers find solutions? The City of Chesapeake Department of Public Utilities is seeking a customer-focused professional to join our Customer Service team as a Customer Service Clerk II.
At the Department of Public Utilities, customer service is more than answering questions—it’s helping residents and businesses access essential services that support their daily lives. In this role, you will assist customers with utility account inquiries, process account transactions, evaluate account concerns, and help identify appropriate resolutions. You’ll be part of a team that values professionalism, collaboration, and service excellence while making a meaningful impact on the Chesapeake community.
What You’ll Do
As a Customer Service Clerk II, you will:
- Assist customers in person and by phone with utility account inquiries and service requests.
- Evaluate customer concerns and assist with determining appropriate account resolutions.
- Process utility account transactions, payments, service orders, and account updates accurately and efficiently.
- Research meter readings, water consumption, billing activity, and account information to answer customer inquiries.
- Prepare, maintain, and update customer records, reports, and related documentation.
- Process incoming correspondence and maintain accurate account records within the utility billing system.
- Access and review available information sources to provide timely and accurate customer assistance.
- Balance account information, process payments, and perform related clerical and customer service duties.
- Collaborate with team members and other City departments to provide excellent customer service.
What We’re Looking For
The ideal candidate will possess:
- Strong customer service, communication, and interpersonal skills.
- The ability to evaluate information and assist customers in resolving account concerns.
- Strong attention to detail and accuracy when handling financial transactions and account records.
- The ability to prioritize work and manage multiple tasks in a fast-paced environment.
- Experience working with computerized systems and standard office software.
- Experience in customer service, utility billing, bookkeeping, cash handling, or administrative support is preferred.
- A commitment to the City’s C.A.R.E.S. values: Courteous, Attentive, Resourcefulness, Empowered, and Stewardship.
The City of Chesapeake offers a competitive salary, comprehensive benefits package, retirement plans, paid leave, wellness programs, and opportunities for professional development and career advancement. If you are committed to providing outstanding customer service and are looking for a rewarding career in public service, we invite you to apply today.
The City of Chesapeake offers an exceptional range of benefits.
Required Qualifications
VOCATIONAL/EDUCATIONAL REQUIREMENT:
Requires high school diploma or GED and any combination of education and experience equivalent to satisfactory completion of one year of college education in bookkeeping or a closely related field.
EXPERIENCE REQUIREMENT:
In addition to satisfying the vocational/education standards, this position requires a minimum of six months of related, full-time equivalent experience.
SPECIAL REQUIREMENTS:
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.
Requires high school diploma or GED and any combination of education and experience equivalent to satisfactory completion of one year of college education in bookkeeping or a closely related field.
EXPERIENCE REQUIREMENT:
In addition to satisfying the vocational/education standards, this position requires a minimum of six months of related, full-time equivalent experience.
SPECIAL REQUIREMENTS:
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.
Preferred Qualifications
Previous Public Utilities, customer service or call center experience
Posting Detail Information
Job Open Date
06/24/2026
Job Close Date
07/01/2026
Open Continuous
No
Special Instructions to Applicants
This position is currently open to City of Chesapeake employees, volunteers, temporary staff, and interns only.
Thank you for your interest in a career with the City of Chesapeake! We are an exceptional place to live, learn, work, farm and play.
Thank you for your interest in a career with the City of Chesapeake! We are an exceptional place to live, learn, work, farm and play.
Please read the following instructions to ensure successful submittal of your application. Applications are only accepted through the online job portal. Persons requiring accommodations, please contact City of Chesapeake’s Human Resources Department at (757) 382-6492.
- Applications must contain your complete work history including job duties, dates of employment (start and end dates), hours worked, and employees supervised, if applicable.
- Application questions marked with an *asterisk are required and must be answered in order to complete the application.
Failure to submit a complete application may result in loss of consideration.
Please specify whether employment was Part Time or Full Time for each job listed on your application and resume.
ADA Checklist
Overall Physical Strength Demands
Overall Physical Strength Demands
S=Sedentary - Exerting up to 10 lbs. occasionally or small weights frequently; sitting most of the time.
Physical Demands
C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.
Standing
Occasionally- Up to 1/3 of the time.
Sitting
Continuously- 2/3 or more of the time.
Walking
Rarely- Less than 1 hour per week.
Lifting
Rarely- Less than 1 hour per week.
Lifting Amount
Exerting up to 10 lbs
Carrying
Rarely- Less than 1 hour per week.
Carrying Weight
Exerting up to 10 lbs
Pushing/Pulling
Rarely- Less than 1 hour per week.
Pushing/Pulling Weight
Exerting up to 10 lbs
Reaching
Rarely- Less than 1 hour per week.
Handling
Occasionally- Up to 1/3 of the time.
Fine Dexterity
Occasionally- Up to 1/3 of the time.
Kneeling
N = Never
Crouching
Never- Never occurs.
Crawling
Never- Never occurs.
Bending
Never- Never occurs.
Twisting
N = Never
Climbing
Never- Never occurs.
Balancing
Never- Never occurs.
Vision
Continuously- 2/3 or more of the time.
Hearing
Continuously- 2/3 or more of the time.
Talking
Continuously- 2/3 or more of the time.
Foot Controls
N = Never
Machines, Tools, Equipment and Work Aids Used
Computer, calculator, copy and fax machine, phone
Protective Equipment Required
Health and Safety
D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never
Mechanical Hazards
N = Never
Chemical Hazards
N = Never
Electrical Hazards
N = Never
Fire Hazards
N = Never
Explosives
N = Never
Communicable Diseases
N = Never
Physical Danger or Abuse
N = Never
Other
N = Never
If Other, Description
Environmental Factors
D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never
Dirt and Dust
N = Never
Extreme Temperatures
N = Never
Noise and Vibration
N = Never
Fumes and Odors
N = Never
Wetness/Humidity
N = Never
Darkness or Poor Lighting
N = Never
Primary Work Location
Office Environment
Non-Physical Demands
C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.
Time Pressures
Continuously- 2/3 or more of the time.
Emergency Situations
Rarely- Less than 1 hour per week.
Frequent Change of Tasks
Continuously- 2/3 or more of the time.
Irregular Work Schedule/Overtime
Occasionally- Up to 1/3 of the time.
Performing Multiple Tasks Simultaneously
Frequently- From 1/3 to 2/3 of the time.
Working Closely with Others as Part of a Team
Frequently- From 1/3 to 2/3 of the time.
Tedious or Exacting Work
Frequently- From 1/3 to 2/3 of the time.
Noisy/Distracting Environment
Continuously- 2/3 or more of the time.
Other
N = Never
If Other, Description
Can anyone assist the employee in performing the primary tasks assigned to this position? If yes, identify the eligible task(s)
No
Professional References
Professional References
Please provide contact information for professional references.
Minimum Requests
0
Maximum Requests
4
Salary : $36,734 - $54,642