What are the responsibilities and job description for the Benefits Program Aide I position at City of Chesapeake?
Position Information
Working Title of Vacant Position
Benefits Program Aide I
Job Type
Full Time
Posting Type
Public
Number of Vacancies
1
Department
HUMAN SVCS
Division
HS-SS ELIGIBILITY SVCS
Requisition Number
2026279
Number of hours worked per week
40
Work Schedule
Monday – Friday 8 am – 5 pm
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies.
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies.
Work Site Location
Chesapeake, VA
Position Driving Requirement
N - Never
Pay Grade
GE03
Pay Basis
Semi-Monthly
Advertised Salary
$36,734/ annually
Starting pay based on qualifications and experience
Starting pay based on qualifications and experience
Job Description
Join our team as a Benefits Program Aide I and make a meaningful impact by supporting individuals and families applying for financial, medical, and nutritional assistance through government programs.
About the Role:
The Benefits Program Aide performs a variety of clerical and support tasks to help determine and re-determine eligibility for public assistance. This position plays a vital part in the client intake process, record keeping, and day-to-day support services—all under general supervision.
The Benefits Program Aide performs a variety of clerical and support tasks to help determine and re-determine eligibility for public assistance. This position plays a vital part in the client intake process, record keeping, and day-to-day support services—all under general supervision.
Key Responsibilities:
- Assist applicants with completing required forms and gathering documentation.
- Screen applications, verify information, and prepare eligible cases for transfer.
- Update client records, monitor payments, and track contract details.
- Respond to phone inquiries related to public assistance and services.
- Manage case files: purge, log, transfer, and close as needed.
- Coordinate daycare paperwork and housing support communication.
- Print green cards, prepare food baskets, and handle appeal processes.
- Perform routine clerical duties including data entry, filing, mail processing, and faxing.
- Participate in team meetings and training sessions.
What You Bring:
- Excellent attention to detail and organizational skills
- Strong interpersonal and communication abilities
- Comfort working independently within established guidelines
- Prior clerical or administrative experience is a plus
Why Join Us?
This is more than just a desk job—it’s a chance to be a part of a mission-driven team that helps improve lives across our community. If you’re motivated to serve others and thrive in a fast-paced support role, we want to hear from you. APPLY NOW!
This is more than just a desk job—it’s a chance to be a part of a mission-driven team that helps improve lives across our community. If you’re motivated to serve others and thrive in a fast-paced support role, we want to hear from you. APPLY NOW!
The City of Chesapeake offers an exceptional range of benefits.
Required Qualifications
VOCATIONAL/EDUCATIONAL REQUIREMENT: Requires high school diploma or GED/HSE.
EXPERIENCE REQUIREMENT: In addition to satisfying the vocational/education standards, this position requires a minimum of six months of related, full-time equivalent experience in customer service or general clerical work involving contact with the public.
SPECIAL REQUIREMENT: Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.
EXPERIENCE REQUIREMENT: In addition to satisfying the vocational/education standards, this position requires a minimum of six months of related, full-time equivalent experience in customer service or general clerical work involving contact with the public.
SPECIAL REQUIREMENT: Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.
Preferred Qualifications
- Experience with a high-volume face-to-face customer service
- Computer experience with the ability to utilize various software, create spreadsheets and word processor
- Customer service experience working with multi-cultural and various social-economical sociality background
- Comprehension and execution of complex policies, procedures and work rules
- Able to manage workload independently and meet performance standards
Posting Detail Information
Job Open Date
06/23/2026
Job Close Date
07/06/2026
Open Continuous
No
Special Instructions to Applicants
ADA Checklist
Overall Physical Strength Demands
Overall Physical Strength Demands
S=Sedentary - Exerting up to 10 lbs. occasionally or small weights frequently; sitting most of the time.
Physical Demands
C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.
Standing
Frequently- From 1/3 to 2/3 of the time.
Sitting
Frequently- From 1/3 to 2/3 of the time.
Walking
Frequently- From 1/3 to 2/3 of the time.
Lifting
Frequently- From 1/3 to 2/3 of the time.
Lifting Amount
Exerting up to 10 lbs
Carrying
Frequently- From 1/3 to 2/3 of the time.
Carrying Weight
Exerting up to 10 lbs
Pushing/Pulling
Frequently- From 1/3 to 2/3 of the time.
Pushing/Pulling Weight
Exerting up to 10 lbs
Reaching
Occasionally- Up to 1/3 of the time.
Handling
Occasionally- Up to 1/3 of the time.
Fine Dexterity
Frequently- From 1/3 to 2/3 of the time.
Kneeling
Occasionally- Up to 1/3 of the time.
Crouching
Rarely- Less than 1 hour per week.
Crawling
Rarely- Less than 1 hour per week.
Bending
Occasionally- Up to 1/3 of the time.
Twisting
Frequently- From 1/3 to 2/3 of the time.
Climbing
Occasionally- Up to 1/3 of the time.
Balancing
Rarely- Less than 1 hour per week.
Vision
Continuously- 2/3 or more of the time.
Hearing
Continuously- 2/3 or more of the time.
Talking
Continuously- 2/3 or more of the time.
Foot Controls
Continuously- 2/3 or more of the time.
Machines, Tools, Equipment and Work Aids Used
Computer, copier, fax, telephone, scanner, adding machine, calculator, printer, car, and related equipment.
Protective Equipment Required
N/A
Health and Safety
D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never
Mechanical Hazards
N = Never
Chemical Hazards
N = Never
Electrical Hazards
S = Seasonally
Fire Hazards
S = Seasonally
Explosives
S = Seasonally
Communicable Diseases
S = Seasonally
Physical Danger or Abuse
S = Seasonally
Other
If Other, Description
Environmental Factors
D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never
Dirt and Dust
D = Daily
Extreme Temperatures
D = Daily
Noise and Vibration
D = Daily
Fumes and Odors
D = Daily
Wetness/Humidity
D = Daily
Darkness or Poor Lighting
D = Daily
Primary Work Location
Office Environment
Non-Physical Demands
C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.
Time Pressures
Continuously- 2/3 or more of the time.
Emergency Situations
Frequently- From 1/3 to 2/3 of the time.
Frequent Change of Tasks
Continuously- 2/3 or more of the time.
Irregular Work Schedule/Overtime
Occasionally- Up to 1/3 of the time.
Performing Multiple Tasks Simultaneously
Continuously- 2/3 or more of the time.
Working Closely with Others as Part of a Team
Continuously- 2/3 or more of the time.
Tedious or Exacting Work
Continuously- 2/3 or more of the time.
Noisy/Distracting Environment
Continuously- 2/3 or more of the time.
Other
N = Never
If Other, Description
Teleworking is not available
Can anyone assist the employee in performing the primary tasks assigned to this position? If yes, identify the eligible task(s)
No
Professional References
Professional References
Please provide contact information for professional references.
Minimum Requests
0
Maximum Requests
4
Salary : $36,734