What are the responsibilities and job description for the Utility Services Lead Representative position at City of Chandler, Arizona?
Job Announcement
The City of Chandler Management Services Department is currently seeking qualified individuals interested in joining our team as a Utility Services Lead Representative. The position is scheduled to work Monday - Friday, 8:00 AM - 5:00 PM.
Why work for Chandler?
The Utility Services Division provides customers a single point of contact for utilities, billing, and collecting user charges for the operation of the water, wastewater, and sanitation systems. This Division provides the highest quality of customer service possible.
Who We Are Looking For
Our new team member will have a passion for customer service, teamwork, and collaboration. We are looking for someone to serve as lead to Utility Billing Representatives and serve as a subject matter expert for billing, collections and customer service and processes. The focus of this position will be leading the collections process and handling escalated complaints with some work producing billing invoices for residential, commercial and other public customers.
Minimum Qualifications
To view the complete job description, please click here.
An offer of employment is contingent upon acceptable results. All applicants hired will be required to be fingerprinted with successful results as a condition of continued employment.
Applicants for employment and volunteer opportunities should be aware of the City of Chandler’s policies concerning the use of drugs and alcohol. These policies have not been altered by the passage of Proposition 207. The use of recreational marijuana is a violation of the city’s Drug Free Workplace Policy. Certain positions within the city are required to submit to a pre-employment drug test. A positive result for drugs tested under the policy, including recreational marijuana, may be grounds for withdrawal of an offer of employment or volunteer opportunity. The examination process may vary if determined necessary.
The City of Chandler is committed to Equal Opportunity and Reasonable Accommodation.
The City of Chandler offers a comprehensive benefits package for full-time and some part-time positions. For more detailed information on the benefits offered, please Click Here.
01
Select from the options below your highest level of completed education.
Have you successfully completed college coursework in math or other business applications?
How many years of progressively responsible experience do you have in frontline customer service, collections or accounting?
Based on the number of years of experience you indicated above, please provide a brief summary of your related experience. If no experience, please enter 'N/A'.
05
How many years of experience do you have in high-volume utility billing?
If you have previous experience in utility collections in a high-volume call environment, please briefly explain. Include the following: - Employer(s) name, - Position(s) held, - Name of billing system(s), and - Your responsibilities. If no experience, in utility collections in a high-volume call environment, please enter 'N/A'.
07
Please briefly describe your success in a government collections-focused role? If no experience in a government collections-focused role, please enter 'N/A'
08
Please describe your experience with rate calculations or tiered billing structures, including your ability to handle complex billing calculations. If none, please enter 'N/A'.
09
Do you have experience with municipal or government-related billing processes?
If you answered yes to having experience with municipal or government-related billing processes, please briefly describe your experience. If no, please enter 'N/A'.
11
Please briefly describe your experience in a lead or senior role within utility billing, utility collections, or municipal accounting, including guiding others, stepping in as needed, and managing your own workload to meet deadlines. If no experience in a lead or senior role, please enter 'N/A'.
The City of Chandler Management Services Department is currently seeking qualified individuals interested in joining our team as a Utility Services Lead Representative. The position is scheduled to work Monday - Friday, 8:00 AM - 5:00 PM.
- This position will be assigned to collections. Please see job description below for more information. ***
Why work for Chandler?
- Open and collaborative environment
- Up to 8 hours paid time off annually to volunteer in the community
- Dress code is business casual, with jeans on Fridays
- 3 medical plans to choose from along with dental and vision coverage
- Accrue 130 hours paid vacation in your first year, eligible for use immediately following accrual
- Accrue 96 hours paid sick leave in your first year, eligible for use immediately following accrual
- 12 paid holidays annually, plus Winter Break at the end of the year
- Become part of the Arizona State Retirement System with a 100% city contribution match
- City contributions of 1% gross wages per pay period to deferred compensation
- Robust Employee Wellness program with $350 incentive
- Professional development opportunities
- Tuition reimbursement up to $5,250 annually, $3,200 for part time employees
- Free Tumbleweed Recreation Center membership
- Flexible schedule/remote work options (when available)
The Utility Services Division provides customers a single point of contact for utilities, billing, and collecting user charges for the operation of the water, wastewater, and sanitation systems. This Division provides the highest quality of customer service possible.
Who We Are Looking For
Our new team member will have a passion for customer service, teamwork, and collaboration. We are looking for someone to serve as lead to Utility Billing Representatives and serve as a subject matter expert for billing, collections and customer service and processes. The focus of this position will be leading the collections process and handling escalated complaints with some work producing billing invoices for residential, commercial and other public customers.
Minimum Qualifications
To view the complete job description, please click here.
- A High School Diploma or GED and college coursework in math or other business applications and,
- 3 years of progressively responsible experience in customer service, collections or accounts payable with at least 2 years of large volume utility billing experience; or
- Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.
- Previous experience in collections, particularly in utility billing (gas, water, electricity, cable, or internet).
- Experience handling a high-volume call environment, including inbound and outbound calls for collections.
- Experience in municipal collections, municipal accounting, or other government-related billing processes.
- Experience with complex billing or accounts receivable processes.
- Experience in a lead or senior role within utility billing, utility collections, or municipal accounting.
- Strong critical thinking and analytical skills.
- Ability to work independently and manage multiple priorities.
- Proven success in a collections-focused role.
An offer of employment is contingent upon acceptable results. All applicants hired will be required to be fingerprinted with successful results as a condition of continued employment.
Applicants for employment and volunteer opportunities should be aware of the City of Chandler’s policies concerning the use of drugs and alcohol. These policies have not been altered by the passage of Proposition 207. The use of recreational marijuana is a violation of the city’s Drug Free Workplace Policy. Certain positions within the city are required to submit to a pre-employment drug test. A positive result for drugs tested under the policy, including recreational marijuana, may be grounds for withdrawal of an offer of employment or volunteer opportunity. The examination process may vary if determined necessary.
The City of Chandler is committed to Equal Opportunity and Reasonable Accommodation.
The City of Chandler offers a comprehensive benefits package for full-time and some part-time positions. For more detailed information on the benefits offered, please Click Here.
01
Select from the options below your highest level of completed education.
- Not completed High School
- High School or GED
- Associates or Vocational Degree
- Bachelors Degree
- Masters Degree or higher
Have you successfully completed college coursework in math or other business applications?
- Yes
- No
How many years of progressively responsible experience do you have in frontline customer service, collections or accounting?
- No experience
- Less than 3 years
- 3 - 4 years
- 5 - 6 years
- 7 - 8 years
- 8 years
Based on the number of years of experience you indicated above, please provide a brief summary of your related experience. If no experience, please enter 'N/A'.
05
How many years of experience do you have in high-volume utility billing?
- No experience
- Less than 2 years
- 2 - 3 years
- 4 - 5 years
- 5 years
If you have previous experience in utility collections in a high-volume call environment, please briefly explain. Include the following: - Employer(s) name, - Position(s) held, - Name of billing system(s), and - Your responsibilities. If no experience, in utility collections in a high-volume call environment, please enter 'N/A'.
07
Please briefly describe your success in a government collections-focused role? If no experience in a government collections-focused role, please enter 'N/A'
08
Please describe your experience with rate calculations or tiered billing structures, including your ability to handle complex billing calculations. If none, please enter 'N/A'.
09
Do you have experience with municipal or government-related billing processes?
- Yes
- No
If you answered yes to having experience with municipal or government-related billing processes, please briefly describe your experience. If no, please enter 'N/A'.
11
Please briefly describe your experience in a lead or senior role within utility billing, utility collections, or municipal accounting, including guiding others, stepping in as needed, and managing your own workload to meet deadlines. If no experience in a lead or senior role, please enter 'N/A'.
- Required Question
