What are the responsibilities and job description for the Utility Services Lead Representative position at City of Chandler?
Job Announcement
The City of Chandler Management Services Department is currently seeking qualified individuals interested in joining our team as a Utility Services Lead Representative. The position is scheduled to work Monday - Friday, 8:00 AM - 5:00 PM.
*** This position will be assigned to collections. Please see job description below for more information. ***
Current City of Chandler employees may only hold one position and are not eligible for additional part-time or secondary positions within the City of Chandler.
Why work for Chandler?
Who we are
The Utility Services Division provides customers a single point of contact for utilities, billing, and collecting user charges for the operation of the water, wastewater, and sanitation systems. This Division provides the highest quality of customer service possible.
Who we are looking for
Our new team member will have a passion for customer service, teamwork, and collaboration. We are looking for someone to serve as lead to Utility Billing Representatives and serve as a subject matter expert for billing, collections and customer service and processes. The focus of this position will be leading the collections process and handling escalated complaints with some work producing billing invoices for residential, commercial and other public customers.
To view the complete job description, please click here.
Minimum qualifications
Desired qualifications
This is a regular full-time position, subject to a 6-month probationary period. A register of qualified candidates will be active for 4 months should another position become available.
An offer of employment is contingent upon acceptable results. All applicants hired will be required to be fingerprinted with successful results as a condition of continued employment.
Applicants for employment and volunteer opportunities should be aware of the City of Chandler’s policies concerning the use of drugs and alcohol. These policies have not been altered by the passage of Proposition 207. The use of recreational marijuana is a violation of the city’s Drug Free Workplace Policy. Certain positions within the city are required to submit to a pre-employment drug test. A positive result for drugs tested under the policy, including recreational marijuana, may be grounds for withdrawal of an offer of employment or volunteer opportunity. The examination process may vary if determined necessary.
The City of Chandler is committed to Equal Opportunity and Reasonable Accommodation.
*** This position will be assigned to collections. Please see job description below for more information. ***
Current City of Chandler employees may only hold one position and are not eligible for additional part-time or secondary positions within the City of Chandler.
Why work for Chandler?
- Open and collaborative environment
- Up to 8 hours paid time off annually to volunteer in the community
- Dress code is business casual, with jeans on Fridays
- 3 medical plans to choose from along with dental and vision coverage
- Accrue 130 hours paid vacation in your first year, eligible for use immediately following accrual
- Accrue 96 hours paid sick leave in your first year, eligible for use immediately following accrual
- 12 paid holidays annually, plus Winter Break at the end of the year
- Become part of the Arizona State Retirement System with a 100% city contribution match
- City contributions of 1% gross wages per pay period to deferred compensation
- Robust Employee Wellness program with $350 incentive
- Professional development opportunities
- Tuition reimbursement up to $5,250 annually, $3,200 for part time employees
- Free Tumbleweed Recreation Center membership
- Flexible schedule/remote work options (when available)
Who we are
The Utility Services Division provides customers a single point of contact for utilities, billing, and collecting user charges for the operation of the water, wastewater, and sanitation systems. This Division provides the highest quality of customer service possible.
Who we are looking for
Our new team member will have a passion for customer service, teamwork, and collaboration. We are looking for someone to serve as lead to Utility Billing Representatives and serve as a subject matter expert for billing, collections and customer service and processes. The focus of this position will be leading the collections process and handling escalated complaints with some work producing billing invoices for residential, commercial and other public customers.
To view the complete job description, please click here.
Minimum qualifications
- A High School Diploma or GED and college coursework in math or other business applications and,
- 3 years of progressively responsible experience in customer service, collections or accounts payable with at least 2 years of large volume utility billing experience; or
- Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.
Desired qualifications
- Previous experience in collections, particularly in utility billing (gas, water, electricity, cable, or internet).
- Experience handling a high-volume call environment, including inbound and outbound calls for collections.
- Experience in municipal collections, municipal accounting, or other government-related billing processes.
- Experience with complex billing or accounts receivable processes.
- Experience in a lead or senior role within utility billing, utility collections, or municipal accounting.
- Strong critical thinking and analytical skills.
- Ability to work independently and manage multiple priorities.
- Proven success in a collections-focused role.
This is a regular full-time position, subject to a 6-month probationary period. A register of qualified candidates will be active for 4 months should another position become available.
An offer of employment is contingent upon acceptable results. All applicants hired will be required to be fingerprinted with successful results as a condition of continued employment.
Applicants for employment and volunteer opportunities should be aware of the City of Chandler’s policies concerning the use of drugs and alcohol. These policies have not been altered by the passage of Proposition 207. The use of recreational marijuana is a violation of the city’s Drug Free Workplace Policy. Certain positions within the city are required to submit to a pre-employment drug test. A positive result for drugs tested under the policy, including recreational marijuana, may be grounds for withdrawal of an offer of employment or volunteer opportunity. The examination process may vary if determined necessary.
The City of Chandler is committed to Equal Opportunity and Reasonable Accommodation.