Service Manager

Service Manager – Commercial Operations

Overview:

The Service Manager is responsible for overseeing all day-to-day field operations within the “Scavenger” commercial wastewater services division. This role leads field teams, ensures safe and efficient job execution, monitors productivity and job costs, and supports customer satisfaction. You’ll be collaborating closely with dispatch, project coordination, and departmental leadership to ensure smooth workflows and operational success.

What you’ll be doing:

• Lead, train, and support Field Supervisors, Technicians, and Apprentices
• Set expectations for field staff and hold team members accountable to performance and safety standards
• Oversee daily field scheduling, dispatching, and workload allocation
• Conduct job site visits to ensure quality workmanship, productivity, and proper safety practices
• Monitor material usage, labor hours, job costs, and field efficiency
• Reinforce company safety protocols and assist with incident or claim investigations
• Support hiring, onboarding, training, and disciplinary actions for field staff
• Work with the coordination team to ensure proper technician assignment for each job
• Provide quick-turn estimates for small projects when necessary
• Ensure all work complies with local codes, regulations, and company standards
• Resolve customer concerns, complaints, and invoice disputes
• Participate in after-hours emergency call rotation
• Maintain strong communication with the Department Manager, Call Center, Project Coordination, and Accounting teams

What we need:

• 5 years of related field experience in HVAC, Wastewater, MEP, Transportation or Fleet
• Plumbing, Wastewater or Trade background a plus
• 5 years of supervisory or management experience
• Bachelor’s degree in Business Management or related field (preferred)
• Strong leadership, communication, and organizational skills
• Ability to manage multiple field priorities and personnel
• Ability to navigate construction site environments
• Proficiency with administrative tasks and willingness to learn company software