What are the responsibilities and job description for the Kids Club Manager position at CareerHub.mu?
by Zilwa Attitude Hotel in
Hospitality, Tourism, Food & Beverage
873 (views)
North Full Time
Job insights
Remote work option
Yes
Show more Hide less
Key responsibilities
Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems.
Assures that effective orientation and training are given to each new Kid’s Club Assistant. Develops ongoing training programs.
Responsible for implementing and maintaining excellent service to achieve member and guest satisfaction.
Contributes to creating a warm, educational, fun and safe environment for the children and their parents.
Welcomes children and their parents and provides information on available Kid’s Club facilities and activities.
Develops, implements, and monitors annual budget, revenue goals and expenses of Kid’s Club operations department.
Provides timely and accurate reporting of all financial and non-financial information as directed, requested.
Monitors hours to maximize productivity and minimize overtime.
Monitors monthly and other financial reports/statements on a daily, weekly and monthly basis for the facility and takes effective corrective action when necessary.
Oversees the care and maintenance of all the Kid’s Club facilities physical assets including the Gym and the Tennis Court.
Coordinates Kid’s Club programs designed to promote the facility’s services to customers.
Ensures the highest standards of quality service of the Hotel.
Implements policies and procedures for Kid’s Club Department, including compliance of all company standards relating to quality of products and services.
Prepares work schedules and assigns to Heads / Supervisors areas of responsibility.
Show more Hide less
Hard skills
Organizational development
Soft skills
Client management
Good to know
Goals & Performance Metrics
You will undergo a probationary period of THREE (3) MONTHS as from the date of commencement of employment. After having successfully completed the probationary period you will be confirmed in your post.
N 1 Management Style:
There is a consultative management style. Managers ask for the opinions and thoughts of their team, consulting the viewpoints of every member of their team.
Career Progression Opportunities
As part of our performance culture, your work objectives will be defined and regularly assessed by your immediate superior to ensure individual professional progress and growth. You will be informed of the Key Performance Indicators (KPIs) which will be applied in assessing further your performance.
In line with the policies of the Company, you will be expected to apply rigorously at all times the Standard Operation Procedures (SOPs) and work processes established by Management for the successful running of the business.
Benefits & Culture
Working at Attitude means being part of a welcoming and inclusive workspace. We take care of our guests – but first, we take care of our staff, our Family Members. Attitude staff enjoy a profit-sharing scheme, pension, medical insurance, discounts in our hotels, meals at work and a good work-life balance!
Other perks of working for Attitude Hotels include fun activity days, long-service awards, recognition awards and our Attitude Family Member Children Education Fund, which presents one scholarship a year to a Family Member’s child.
Candidate Selection Criteria
Stands in for Shift (Day or afternoon shift)
Working Monday to Sunday 8h00-16h00 or 15h00 to 23h00. However, depending on the exigencies of our operations, we expect the candidate to be flexible.
Message from your future manager N 1:
Join the Attitude Family
At Attitude, we have proudly been awarded the Great Place to Work label for years now (and #1 Best Workplace 2 years in a row!)
Come and discover why!
Hospitality, Tourism, Food & Beverage
873 (views)
North Full Time
Job insights
- Date posted
- Closing date
- Hiring location
- Experience Level
- Experience
Remote work option
Yes
- Expatriate Eligibility
Show more Hide less
Key responsibilities
Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems.
Assures that effective orientation and training are given to each new Kid’s Club Assistant. Develops ongoing training programs.
Responsible for implementing and maintaining excellent service to achieve member and guest satisfaction.
Contributes to creating a warm, educational, fun and safe environment for the children and their parents.
Welcomes children and their parents and provides information on available Kid’s Club facilities and activities.
Develops, implements, and monitors annual budget, revenue goals and expenses of Kid’s Club operations department.
Provides timely and accurate reporting of all financial and non-financial information as directed, requested.
Monitors hours to maximize productivity and minimize overtime.
Monitors monthly and other financial reports/statements on a daily, weekly and monthly basis for the facility and takes effective corrective action when necessary.
Oversees the care and maintenance of all the Kid’s Club facilities physical assets including the Gym and the Tennis Court.
Coordinates Kid’s Club programs designed to promote the facility’s services to customers.
Ensures the highest standards of quality service of the Hotel.
Implements policies and procedures for Kid’s Club Department, including compliance of all company standards relating to quality of products and services.
Prepares work schedules and assigns to Heads / Supervisors areas of responsibility.
Show more Hide less
Hard skills
Organizational development
Soft skills
Client management
Good to know
Goals & Performance Metrics
You will undergo a probationary period of THREE (3) MONTHS as from the date of commencement of employment. After having successfully completed the probationary period you will be confirmed in your post.
N 1 Management Style:
There is a consultative management style. Managers ask for the opinions and thoughts of their team, consulting the viewpoints of every member of their team.
Career Progression Opportunities
As part of our performance culture, your work objectives will be defined and regularly assessed by your immediate superior to ensure individual professional progress and growth. You will be informed of the Key Performance Indicators (KPIs) which will be applied in assessing further your performance.
In line with the policies of the Company, you will be expected to apply rigorously at all times the Standard Operation Procedures (SOPs) and work processes established by Management for the successful running of the business.
Benefits & Culture
Working at Attitude means being part of a welcoming and inclusive workspace. We take care of our guests – but first, we take care of our staff, our Family Members. Attitude staff enjoy a profit-sharing scheme, pension, medical insurance, discounts in our hotels, meals at work and a good work-life balance!
Other perks of working for Attitude Hotels include fun activity days, long-service awards, recognition awards and our Attitude Family Member Children Education Fund, which presents one scholarship a year to a Family Member’s child.
Candidate Selection Criteria
- Appear confident, well groomed, dressed in a smart casual manner
- Personality: warm, welcoming and pleasant
- Act with integrity
- Firm management abilities with high influencing skills
- Strong Administration skills
- Self-motivated, Initiative, Creative and Innovative
- Hands-on approach to all operational aspects
- Excellent Communication Skills
- Coaching Skills
Stands in for Shift (Day or afternoon shift)
Working Monday to Sunday 8h00-16h00 or 15h00 to 23h00. However, depending on the exigencies of our operations, we expect the candidate to be flexible.
Message from your future manager N 1:
Join the Attitude Family
At Attitude, we have proudly been awarded the Great Place to Work label for years now (and #1 Best Workplace 2 years in a row!)
Come and discover why!