Lead Concierge

Our client is seeking a Lead Concierge Associate to serve as a central point of contact for clients while helping deliver an exceptional hospitality experience. The ideal candidate will have a strong hospitality background, with experience in concierge services, front desk support, or a similar client-facing environment. This role requires someone who is proactive, personable, reliable, and comfortable working independently while also supporting day-to-day team operations.

** Please note, this is a temp-to-perm opportunity located in Seattle, WA. Pay will be $27/hr. **

Key Responsibilities

• Serve as a primary point of contact for clients, providing a welcoming and high-quality service experience.
• Proactively anticipate and respond to client needs, questions, and requests.
• Maintain consistently high standards of hospitality and customer service.
• Assist with coordinating day-to-day concierge and front desk operations.
• Support, guide, and help hold team members accountable to service and operational standards.
• Communicate effectively with clients, team members, and internal stakeholders.
• Help ensure the team operates efficiently and professionally throughout the day.
• Address client concerns and requests with professionalism, discretion, and sound judgment.
• Take initiative to identify and resolve issues before they become larger concerns.
• Work independently and effectively with minimal on-site supervision.
• Support additional operational and client-service needs as assigned.

Qualifications

• Previous experience in hospitality, concierge services, front desk operations, or a similar client-facing environment.
• Lead, supervisory, or team-support experience preferred.
• Strong customer service and interpersonal skills.
• Hospitality-focused with a genuine commitment to providing an exceptional client experience.
• Honest, reliable, hardworking, and professional.
• Upbeat, positive, and approachable demeanor.
• Strong organizational skills and attention to detail.
• Ability to anticipate client needs and proactively address requests.
• Comfortable working independently with minimal supervision.
• Ability to support and hold team members accountable to established service standards.
• Strong communication and problem-solving skills.
• Ability to maintain professionalism and composure in a fast-paced environment.

Ideal Candidate

The ideal candidate is a hospitality-focused professional who takes pride in creating a welcoming and seamless experience for clients. They are proactive, dependable, upbeat, and comfortable taking ownership of responsibilities while working independently. A strong sense of accountability, excellent judgment, and the ability to support and motivate a team are essential for success in this lead-level role.

Please Note: Candidates must provide 100% accurate employment dates for all previous positions listed on their resumes, as complete and accurate employment history will be required during the review process.