What are the responsibilities and job description for the Concierge / Receptionist position at Concierge?
Job Summary
We are seeking a dedicated and professional Concierge to join our team. The ideal candidate will be the first point of contact for guests and clients, providing exceptional customer service and ensuring a welcoming environment. The Concierge will manage various administrative tasks, assist with inquiries, and coordinate services to enhance the overall experience of our guests.
Duties
Schedule we are looking to cover is PTO/Sick coverage 7am-3pm or 3pm-11pm, until October and then we will have a set schedule available to cover maternity leave. Must have open availability.
- Greet guests warmly and provide assistance with their needs, ensuring a positive first impression.
- Manage front desk operations, including answering phone calls and responding to inquiries with excellent phone etiquette.
- Perform administrative tasks such as filing, data entry, and maintaining organized records.
- Assist in coordinating reservations and other services requested by guests.
- Provide customer support by addressing concerns and resolving issues promptly and professionally.
- Collaborate with other departments to ensure seamless service delivery.
- Maintain an organized office environment that reflects professionalism and attention to detail.
Qualifications
- Proven experience in a customer service role; previous experience as a personal assistant or in office management is a plus.
- Strong organizational skills with the ability to multitask effectively in a fast-paced environment.
- Excellent communication skills, both verbal and written, with a focus on phone etiquette.
- Proficient in Microsoft Office Suite is desirable.
- Ability to work independently as well as part of a team while maintaining a positive attitude.
- Strong problem-solving skills and the ability to handle challenging situations gracefully.
- A commitment to providing exceptional service and enhancing guest experiences.
Join us as a Concierge where your skills will contribute to creating memorable experiences for our residents!
Pay: $22.00 - $24.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Ability to Commute:
- Bellevue, WA 98004 (Required)
Work Location: In person
Salary : $22 - $24