What are the responsibilities and job description for the Hotel Front Desk Clerk position at Candlewood Suites?
Overview
We are seeking a dedicated and friendly Hotel Front Desk Clerk to join our team. This role is essential in providing exceptional customer service and ensuring a smooth check-in and check-out process for our guests. The ideal candidate will have a passion for hospitality, excellent communication skills, and the ability to manage multiple tasks efficiently in a fast-paced environment.
Responsibilities
- Greet guests warmly upon arrival and assist with the check-in process.
- Manage reservations and handle guest inquiries via phone systems and in-person interactions.
- Provide information about hotel amenities, services, and local attractions to enhance guest experience.
- Address guest complaints or concerns promptly and professionally to ensure satisfaction.
- Perform night audit duties as required, ensuring accurate reporting of daily transactions.
- Maintain front desk operations, including managing cash and credit transactions securely.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Uphold high standards of cleanliness and organization at the front desk area.
Skills
- Strong background in hospitality management or related fields is preferred.
- Excellent customer service skills with a focus on guest relations.
- Familiarity with front desk operations in a hotel or resort setting is advantageous.
- Proficiency in using phone systems and reservation software.
- Bilingual abilities are a plus, enhancing communication with diverse guests.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Strong organizational skills with attention to detail in all tasks.
Join our team as a Hotel Front Desk Clerk where you can make a difference in our guests' experiences while growing your career in the hospitality industry!
Job Types: Full-time, Part-time
Pay: $12.00 - $13.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Overnight shift
- Rotating weekends
- Weekends as needed
- Weekends only
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Augusta, GA 30907 (Required)
Ability to Relocate:
- Augusta, GA 30907: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $13
