What are the responsibilities and job description for the Full Time Guest Services Agent position at Candlewood Suites?
Job Summary
We are seeking a professional and courteous Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a positive experience during their stay.
Duties
- Greet and welcome guests upon arrival
- Assist guests with check-in and check-out processes
- Handle guest inquiries, requests, and complaints promptly and professionally
- Provide information about hotel amenities, services, and local attractions
- Process reservations and cancellations accurately
- Maintain a tidy and organized front desk area
- Collaborate with other hotel staff to ensure guest satisfaction
Requirements
- Experience in guest services or hospitality management preferred
- Proficiency in using front desk software and Microsoft Office Suite
- Excellent communication and interpersonal skills
- Ability to work flexible hours, including nights and weekends
Join our team as a Front Desk Agent to be part of a dynamic hospitality environment where your customer service skills will shine!
Job Type: Full-time
Pay: $13.50 - $14.50 per hour
Expected hours: 24 – 40 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Morning shift
- Weekends as needed
Ability to Commute:
- Chesapeake, VA 23321 (Required)
Ability to Relocate:
- Chesapeake, VA 23321: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $15
