What are the responsibilities and job description for the Front Desk Agent position at Candlewood Suites?
This Position Requires Weekends and will offer between 4 to 5 shifts per week.
We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
***Must be able to work weekends/holidays.***
Responsibilities
Perform all check-in and check-out tasks, Manage online and phone reservations, Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms, Provide information about our hotel, available rooms, rates and amenities, Respond to clients’ complaints in a timely and professional manner, Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.
Upsell additional facilities and services, when appropriate, Maintain updated records of bookings and payments.
Skills
Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Experience with hotel reservations software
Understanding of how travel planning websites operate, like Booking and TripAdvisor, and Expedia
Excellent communication and organizational skills
Job Type: Full-time
Pay: $14.50 - $15.50 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
- Holidays
- Night shift
Experience:
- Hotel: 1 year (Preferred)
Ability to Commute:
- Fort Myers, FL 33913 (Required)
Work Location: In person
Salary : $15 - $16
