What are the responsibilities and job description for the Outbound Supervisor position at BTI Solutions?
Why work with us?
Proven people.
Everyone on our team has earned a CPC (Certified Personnel Consultant) or CTS (Certified Temporary Staffing Specialist) accreditation from the National Association of Personnel Services. We are experts at staffing and recruiting with more than 16 years of experience serving employers.
Proven process.
Our approach to staffing isn’t just a little bit different; it’s a whole different ball game. While most staffing firms emphasize transactional services (taking and filling job orders), BTI Solutions focuses on providing more strategic solutions.
By acting as workforce consultants, we are able to find innovative and intelligent strategies for improving productivity, meeting project deadlines, improving hiring quality, decreasing turnover, and reducing total labor costs.
Our recruiting and candidate assessment process assures the highest quality matches between job seeker and employer, so you will get people who not only have the right qualifications but who also have the appropriate personality fit for your organization.
Proven results.
More than anything, the biggest difference with BTI Solutions is the one that matters most: bottom-line results.
- 95% client satisfaction rate – measures client satisfaction vs. expectations.
- Our clients have worked with us for over 10 years, on average.
- BTI Solutions counts 4 Global Telecommunication companies as clients.
- Client referrals are BTI Solutions’ largest source of new clients.
- Google Review 4.4, Facebook Review 4.8
General Description:
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Essential Responsibilities:
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Essential Responsibilities:
- Plan daily workload for outbound operations team (Picking, Packing and Shipping)
- Communicate daily work plan to outbound team and shares daily objectives to reinforce individual associate goals
- Oversee daily operation of outbound operation team: Floor Lead, Picker, Loader, Final Checkers, General laborers to ensure proper planning, picking, loading, picking shipment, palletizing etc.
- Supervise preparation and completion of orders for delivery or pickup according to schedule (load, pack, wrap, label, ship)
- Prepare orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area.
- Arrange shipments by examining destination, route, rate, delivery time; dispatches to carriers
- Operate and maintain preventively warehouse vehicles and equipment, reporting damage to General Affairs
- Maintain oversight of actual hours spent on outbound activities
- Review associate time cards daily and clears all missed punches and time card exceptions
- Report to and communicate with Site/General Manager and client
- Communicate expected spikes in order volume to WH operations leadership team and recommends/requests additional temporary labor as required
- Train Floor Leads, Staff Leads, and Driver Leads
- Follow quality service standards and comply with procedures, rules and regulations; handle order processing and order fulfillment according to customer supply chain compliance policies
- Communicate daily objectives achieved to WH operations leadership via “end of day” report (headcount details (absences, call-ins), orders processed, orders shipped, number of orders backordered/total of next day numbers left to pick and shipment fails.
- Plan daily workload for outbound operations team (Picking, Packing and Shipping)
- Communicate daily work plan to outbound team and shares daily objectives to reinforce individual associate goals
- Oversee daily operation of outbound operation team: Floor Lead, Picker, Loader, Final Checkers, General laborers to ensure proper planning, picking, loading, picking shipment, palletizing etc.
- Supervise preparation and completion of orders for delivery or pickup according to schedule (load, pack, wrap, label, ship)
- Prepare orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area.
- Arrange shipments by examining destination, route, rate, delivery time; dispatches to carriers
- Operate and maintain preventively warehouse vehicles and equipment, reporting damage to General Affairs
- Maintain oversight of actual hours spent on outbound activities
- Review associate time cards daily and clears all missed punches and time card exceptions
- Report to and communicate with Site/General Manager and client
- Communicate expected spikes in order volume to WH operations leadership team and recommends/requests additional temporary labor as required
- Train Floor Leads, Staff Leads, and Driver Leads
- Follow quality service standards and comply with procedures, rules and regulations; handle order processing and order fulfillment according to customer supply chain compliance policies
- Communicate daily objectives achieved to WH operations leadership via “end of day” report (headcount details (absences, call-ins), orders processed, orders shipped, number of orders backordered/total of next day numbers left to pick and shipment fails.
Must Have the Following Competencies:
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Supervisory Requirements:
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Requirements:
- Experience working with warehouse systems (Warehouse Management Systems (WMS)
- Must have three (3) year experiences in a warehouse environment, one (1) in a supervisory role
- Must be proficient in at least three of the following Microsoft Suite applications: Word, Excel, PowerPoint, Access, Visio
- Experience working in a challenging environment
- Experience leading a team by inspiring the team to achieve above standard goal
- Proven background in creating, executing and reviewing plans for successful operations
- Ability to work in a variety of climates and conditions; warehouse facilities that are hot in the summer and cold in the winter.
- Ability to lift 50 lbs.
