What are the responsibilities and job description for the Collections Representative position at BracketEyes?
Job Summary
We are seeking a dynamic and detail-oriented Collection Representative to join our financial services team. In this role, you will be responsible for managing accounts receivable by effectively communicating with clients and healthcare providers to secure outstanding payments. Your proactive approach and excellent customer service skills will help optimize revenue cycle management while maintaining positive relationships. This position offers an exciting opportunity to contribute to the financial health of the organization through diligent account analysis, negotiation, and adherence to industry standards.
Duties
- Contact delinquent accounts via phone, email, or written correspondence to initiate collection efforts and resolve outstanding balances
- Review account details, including medical billing records, CPT (Current Procedural Terminology) codes, ICD-10 diagnosis codes, and account history to assess payment status and identify discrepancies
- Apply appropriate payment adjustments using accounting software and ensure accurate account reconciliation of debits and credits
- Negotiate payment plans or settlements with clients while maintaining professionalism and empathy through effective phone etiquette and customer service skills
- Analyze accounts receivable data to identify trends, potential issues, or opportunities for recovery within the revenue cycle management process
- Collaborate with healthcare providers and insurance companies to resolve billing disputes or claims denials related to medical coding or CPT coding errors
- Perform account analysis by reviewing financial concepts such as debits & credits, accounts payable, and revenue recognition principles
- Utilize financial software and medical billing systems to update account information, process payments, and generate reports
- Conduct account reconciliation regularly to ensure accuracy of financial records and compliance with industry standards
- Maintain detailed documentation of collection activities, correspondence, and resolution outcomes in accordance with company policies
Experience
- High School Diploma or GED.
- Minimum 6 months of Inbound experience in a Customer Service/Call Center.
Job Types: Contract, Temporary
Pay: Up to $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Life insurance
Experience:
- Customer Service/Call Center.: 1 year (Preferred)
Work Location: On the road
Salary : $17