What are the responsibilities and job description for the System Engineer/ IT Manager - MSP Industry position at Bowman Williams?
System Engineer/ Team Lead – Hybrid (Houston, TX) | $100K–$115K Benefits
Join a rapidly growing Microsoft and Google Cloud partner that’s redefining client support through a white-glove, client-first experience. We’re not about being the cheapest — we’re about delivering excellence, seamless onboarding, faster ticket resolution, and crystal-clear communication that makes every client interaction stand out.
As the L2.5 Engineer Team Lead, you’ll blend hands-on technical expertise with people leadership — mentoring our Level 1 engineers, managing team performance, and ensuring consistent, top-tier service delivery. You’ll be the go-to escalation point while building a cohesive, collaborative team culture that drives client success.
About the Company
We empower businesses on their cloud journey with innovative IT support and solutions — managing everything from on-premises infrastructure to cutting-edge cloud environments. Our focus is on lasting partnerships, team growth, and a collaborative culture that values skill-building and client satisfaction.
What You’ll Do
- Lead, mentor, and develop the L1 support team, managing performance, PIPs, and career growth
- Build trusted client relationships and serve as a key technical contact
- Manage and troubleshoot diverse IT systems: networks, servers, desktops, phones, cloud services
- Monitor and optimize Azure environments for security, compliance, and cost efficiency
- Use Intune and other tools for endpoint management, patching, and security enforcement
- Handle L1, L2, and some L3 escalations with a focus on Microsoft technologies
- Lead projects that improve client security, collaboration, and operational efficiency
Who You Are
- Must have MSP industry experience
- Experienced with 5 years in escalation support and team leadership
- Skilled at coaching, performance management, and building strong teams
- Comfortable developing PIPs, career paths, and growth plans
- Proactive, organized, and client-focused with excellent communication skills
Benefits
- Competitive salary: $100K to $115K
- 401(k) matching
- Health, dental, and vision insurance
- Paid time off and parental leave
- Bonus opportunities
- Hybrid schedule: 4 days onsite, 1 day remote
Salary : $100,000 - $110,000
