What are the responsibilities and job description for the System Administrator (MSP / Client Support Engineer) position at Bowman Williams?
We are a growing Managed Services Provider serving small and mid-sized businesses across the Atlanta area with reliable, secure, and forward-thinking technology solutions. Our team combines deep technical expertise with a people-first mindset, helping clients achieve their business goals through technology that works.
We are seeking a Systems Administrator (Client Support Engineer) to join our collaborative team. In this role, you’ll provide hands-on support across diverse client environments, managing desktops, servers, networks, and cloud systems. You’ll be a trusted resource for our clients, ensuring their systems stay stable, secure, and efficient while delivering an exceptional support experience.
What You’ll Do
- Provide end-to-end technical support for clients across servers, desktops, and networking systems
- Troubleshoot and resolve complex issues related to Windows, Microsoft 365, and networking infrastructure
- Configure, administer, and monitor Windows Server (2016–2022) environments
- Support LAN/WAN and wireless networking, including switches, access points, and VPNs
- Manage and maintain security and backup tools including firewalls, antivirus, and BDR platforms
- Document technical procedures, configurations, and client environments for accuracy and efficiency
- Communicate clearly with clients, explaining technical concepts in approachable terms
- Collaborate closely with peers and senior engineers on escalations and project support
What You Bring
- A minimum of 1 year working for a Managed Service Provider
- Strong knowledge of Microsoft 365, Windows 10/11, and Windows Server 2016–2022
- Experience supporting firewalls (SonicWall, Cisco, Fortinet) and VPNs
- Familiarity with virtualization, cloud tools, and data backup technologies
- Excellent communication, troubleshooting, and documentation skills
- Customer-service mindset with a proactive and patient approach to problem-solving
Why You’ll Love It Here
- Health, dental, vision, and life insurance
- 401(k) with company match
- Paid time off and holidays
- Performance bonuses
- Certification and training reimbursement
- Supportive, team-first culture with room for advancement
Salary : $70,000 - $80,000