L2 Client Support Engineer (MSP)

L2 Client Support Engineer (MSP) | Boston, MA | Growth-Focused Team Strong Benefits

We’re partnering with a rapidly growing Managed Services Provider that has built a strong reputation supporting mid-sized businesses through high-touch IT services, cloud solutions, cybersecurity initiatives, and modern infrastructure environments. The company has experienced significant growth over the past several years and continues to invest heavily in both its technology and people.

They are currently looking to bring on an L2 Client Support Engineer to join their Boston team. This is an excellent opportunity for someone who enjoys client interaction, wants exposure to a broad range of technologies, and is looking to continue growing within an MSP environment. You'll gain hands-on experience supporting diverse client infrastructures while participating in projects, deployments, and long-term technical initiatives.

Responsibilities:

• Respond to client requests via phone, email, remote support, and onsite visits

• Troubleshoot and resolve issues involving servers, networks, endpoints, and applications

• Support Windows environments, Active Directory, and cloud technologies

• Manage and maintain network infrastructure and system environments

• Participate in deployments, upgrades, and technical projects

• Document troubleshooting processes and maintain technical documentation

• Follow change management processes and support best practices

• Participate in an on-call rotation and occasional after-hours support as needed

• Build strong client relationships while delivering a white-glove support experience

Requirements:

2 years of experience within IT support, systems administration, or MSP environments

Strong troubleshooting abilities with the ability to work independently

Experience supporting:

• Windows Server
• Active Directory
• Networking (firewalls, switches, VPNs, etc.)
• Microsoft technologies
• Cloud technologies (Azure/M365 exposure preferred)
• Strong communication and customer service skills
• Comfortable working in a fast-paced, client-facing environment
• MSP experience required

Benefits & Perks:

• 100% Company-paid health insurance
• Dental & Vision coverage
• Generous PTO package
• $50/month phone reimbursement
• 401(k) with Safe Harbor Match
• Certification reimbursement
• Internal training and career development programs

This role is ideal for someone looking to move beyond repetitive help desk work and gain broader exposure to systems, networking, cloud technologies, and client-facing project work while continuing to grow their technical skill set.