Service Support Representative

Description

Job Description Summary:

Responsible for supporting the service function of Block Imaging Parts and Service. Receive incoming service calls and input information so that repairs can be coordinated for our customer's service plans. 

We are looking for a full time Service Support Representative to work at our Holt, MI location. 

Essential Functions and Job Duties:

• Receive and manage incoming service calls from customers
• Develop creative solutions to resolve problems 
• Denying service when appropriate and offer other solutions when appropriate 
• Initiate follow up calls to ensure customer satisfaction 
• Pursue established goals for program profitability 
• Working respectfully, cooperatively, and professionally with others in the best interest of the company 
• Handling any other duties as assigned

Requirements

Role Competencies:

• Ability to set and meet goals, meet deadlines, and organize work to be completed in a timely manner 
• Desire to solve problems using initiative and critical thinking skills 
• Capable of building positive working relationships with team members, customers and vendors • Ability to be flexible and resolve situations with confidence and mature leadership 
• Solution-oriented professional who treats others with dignity and respect 
• Team player who will foster communication among teams and share success 
• Experience in delivering and demanding a high level of customer service 
• Experience in Microsoft Office in Excel, Word, and Outlook
• Sales Skills: Ability to persuasively sell products, services, and ideas
• Personal Skills: Ability to be assertive and make decisions 
• Computer Skills: Proficient in Excel, Word, Outlook, keyboarding, and internet experience is preferred. 
• Organizational: Ability to organize and file both paper and electronic documents 
• Communication Skills: interpersonal, negotiation, telephone, writing, and listening 
• Analytical skills with the ability to evaluate need, identify options, and negotiate price 
• Ability to work independently and make business related decisions 
• Problem Solving 
• Maintaining confidentiality 
• Ability to maintain quality work under pressure situations and/or deadlines

Cultural Fit:

Exhibit the Block Core Values of Growth, Integrity, Together, and Honor. Make choices that contribute to the development and reinforcement of the core values.

Education or Relevant Experience:

Education: Associates degree or equivalent preferred 

Experience: Preferably 1-3 years’ experience in a customer service setting  

Supervisory Responsibilities:

This position requires only self-supervision.

Minimum Physical Expectations:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you have any questions, please contact Human Resources.

• Physical activity that requires often bending, stooping, reaching, climbing, kneeling and/or twisting. 
• Physical activity that sometimes involves pushing and/or pulling over 25 lbs. but not more than 75 lbs.
• Physical activity that sometimes involves lifting over 25 lbs. but not more than 75 lbs.
• Physical activity that requires keyboarding, sitting, phone work and filing.

Travel Requirements:

N/A

Work Environment Expectations:

Temperature, noise level, whether the job is inside or outside, and other factors that will affect the person’s working conditions while performing the job.

• Physical activity that sometimes requires exposure to loud noises that do not require ear plugs.
• Physical activity that often requires exposure to machinery.
• Physical activity that sometimes requires exposure to hazardous materials (MSDS available).

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Why Block Imaging?

When the unexpected happens: an injury, an illness, an accident, the healthcare professionals that diagnose and treat these issues need tools they can rely on. That’s where Block Imaging comes in. If you’re looking to join a team that not only provides a positive work environment, but also creates a real-world impact, the Block Imaging team is worth your consideration.

Benefits and Perks

We bring our mission—People Matter—to life through the care and benefits we offer our team. 

• Health, Vision, Dental & More: We provide competitive insurance options, including medical, dental, and vision coverage. Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs) offered as both tax-advantaged accounts designed to help individuals save and pay for qualified medical expenses 
• Paid Time Off: Full-time team members accrue 19 days Paid Time Off (PTO) per year, with accrual starting from their first day of employment. In addition, team members receive two “People Matter” days annually for volunteering in your community.
• Annual Bonus Opportunities: Potential bonus opportunities based on meeting company profitability goals.
• 401(k) Investment Plan & Budgeting: A retirement investment plan offering a variety of deferral options, a generous discretionary company matching contribution up to 6%, and access to financial planning tools and training. 
• Team Member Perks Program: Offers exclusive discounts, special deals, and other benefits for team members.
• Tuition Assistance: After three-months of service, Block Imaging will reimburse 50% of the total cost up to a maximum of $1,000 per calendar year, increasing to $2,500 after two years. This education may include college credit courses, continuing education unit courses, seminars and certification tests that are beneficial to both the team member and the organization. 
• Employee Referral Bonus Program: We believe great people know great people! When you refer a candidate who is hired and successfully completes their introductory period, you’ll receive a generous referral bonus as a thank-you for helping us grow our talented team.
• Paid Parental Leave: Paid Parental Leave provisions following a qualified FMLA approved leave.
• Environment: Whether you work on-site or remotely, you’ll be part of a connected, supportive culture where people come first. We believe great work starts with genuine care for one another. We value relationships, learning, and growth, and we create space for meaningful connection across every team and location. At Block Imaging, we strive to make every team member feel supported, valued, and connected to something bigger than themselves.

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Block Imaging Parts & Service is an Equal Opportunity Employer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.  

Salary : $1,000 - $2,500